Aastra 480i Broadsoft SIP VoIP Phone
The first time you plug in your phone and every time you restart your phone
it automatically goes through the start-up process.
The phone checks for any updates available on the server. If updates are found
the phone displays the type of update it is installing. This may take a
It is important that you do not unplug or turn the phone off while it is looking
for or installing updates. After startup and updates, the phone will display
the Idle State screen. Which, with default settings, appears at right.
Network Disconnected Prompt
If “Network disconnected” and the default time and date of 12:00am
Jan 1st, 2000 appears, check the cables on the phone to ensure they are tightly
connected a the phone and wall jack. If the message is displayed in response
to changed network settings you may need to restart your phone.
Restarting Your Phone
Restart your phone when you want to check for updates or if you are having
problems with your phone. To restart, press “Options” and use the
down arrow (or press 0) to scroll down to option 10. Phone Status and press
the Show softkey.
Use the down arrow (or press 3) for option 3. Reset Phone. Press the Reset
Customizing Your Phone
Your phone’s options can be changed using the Options button on your
phone or through the Aastra 480i Web Client.
To Access the Aastra 480i Web Client:
Find your phone’s IP address by pressing the Options button and press
0. Open your internet browser and enter your phone’s IP address starting
Line Call Appearance Lights
The Aastra 480i has 4 line/call appearance buttons with corresponding status
lights. A green light indicates call activity on your phone (Off-no activity,
Quick flash – ringing, Slow flash – on hold). A red light indicates
remote call activity on that line (Off-no activity, Quick flash – ringing,
Slow flash – on hold).
When you have more than one call, use the left and right navigation buttons
to scroll. Pressing a line/call appearance light connects you to the line or
call. When you take your phone off-hook a line is automatically selected for
Your Phone Display While on a Call
The display shows the line (L1, L2, etc.), the Caller ID information as available,
the call status and the
call timer. Options for call handling are available on softkeys and hard keys,
allowing you to transfer, conference and place calls on hold.
The Aastra 480i has 6 softkeys, 3 on either side of the display. Softkey menus
change depending on the status of your phone and will display only relevant
softkeys. The softkey layouts shown in this user’s guide are those set
up by default. Your administrator can overwrite your phone’s softkey menus.
- Unpark – Picks up a call that is parked on the system. To use, press
the Unpark key and enter the location of the parked call.
- Call Return – Returns the call of the last incoming call (based on
Caller ID information).
- Speed dial – Use this to access system speed dials.
- Portal – Access your voicemail messages.
- Pickup – Answers the longest ringing call in your call pick-up group.
- More – Brings you to more softkeys
- CallFwdOn – Forwards all calls to another number. To use, press the
button and dial the number you wish to forward calls to.
- CallFwdOFF – Cancels call forwarding.
- DND On – Press the DND On softkey and your phone will not be alerted
to any calls. Callers will be sent directly to voicemail or re-routed according
to system setup.
- DND Off – Cancels DND.
- CLIDBLOCK – When you place a call after pressing this key, the feature
blocks your caller ID from being displayed on the called party’s phone.
- Trace – Trace starts a trace for the id of the last incoming call.
- Clear MWI – This key clears audio and visual message waiting indicators
on your phone.
- Cancel CW – Turns Call Waiting service off. The next call you make
will be uninterrupted by Call Waiting. Call waiting turns back on after this
Your Phone in Idle State
When your phone is not in use, the default softkeys allow you to make or pickup
calls, check voicemail, manage your extension and more. The envelope icon shows
if you have messages waiting. To access voicemail, press the Portal softkey.
Press the “More” softkey for more options. Options: CallFwdOn,
CallFwdOff,Back,DND On, DND Off, More are displayed. Press “Back”
to return or “More” for CLID Block, Trace, Back, Clear MWI and Cancel
Softkeys are Configured as Speed Dial or Line/call Appearances
Your administrator may override default settings so that your softkeys function
as line/call appearance softkeys.
Softkey Line Call Appearance Lights Key
||No call activity
||A call is connected to your phone or a shared line/call appearance softkey
||A call is connected to another phone or a shared line/call appearance
||A call is ringing to your phone or a shared line/call appearance softkey
||A call is ringing to another phone or a shared line/call appearance softkey
||A call is holding on your phone or a shared line/call appearance softkey
||A call is holding on another phone or a shared line/call appearance softkey
When Softkeys are Customized as Speed Dial Keys
Your administrator may override default softkey settings to set up custom softkeys
as speed dial keys. A customized label displays on the phone for each softkey.
Making Calls and Answering Calls
Make calls either by:
- Lifting the handset and entering the number,
- Pressing the speakerphone/headset button and enter the number or,
- Pressing a line/call appearance button and enter the number.
Check with your administrator if you are unable to make calls to certain area
codes. Toll restrictions may have been set on your extension.
Using Handsfree Speakerphone or Headset Modes
The speaker light turns on when handsfree mode is in use.
- To make a call, press the speakerphone button and enter a number at the
- To answer a call using handsfree speakerphone, press the speakerphone button
or the line/call appearance button.
- Press the speakerphone button to switch between handsfree and handset modes.
- Press the speakerphone button to disconnect a handsfree call.
Adjusting the volume on the headset microphone
Press Options and then 7 for Set Audio. Press the Advanced softkey, then the
Change softkey. Press Done to save changes and exit.
Placing and Receiving Calls Using a Headset
Access the Options list and select headset audio mode. Plug the handset into
the jack. Press the speakerphone/headset key to get a dial tone or answer an
incoming call. Press the Goodbye key to end a call.
- For handsfree calls, press the Pickup softkey or the line/call appearance
button for the call.
- Press the speakerphone/headset button for handsfree or headset use. The
Audio Mode you selected in your Options list will determine whether the call
goes to handsfree or speakerphone.
- For handset use, lift the handset.
When you place a call on hold, it can only be retrieved by your phone. To place
a call on hold, press the Hold softkey. The line/call appearance light will
flash slowly and the screen will display “Hold” on the call information
display. Pick up the call by pressing the Pickup softkey.
When you are dealing with multiple calls, you do not have to press the hold
button to go from one call to the next. When you press a new line/call appearance
button the phone automatically puts your current call on hold. When you have
more than one call on hold, scroll through held calls by pressing the right
and left arrow keys and press the Pickup softkey.
Transfer a Call
Press the Xfer button and enter the extension to receive the call and press
Press the Xfer button and enter the extension to receive the call, wait until
the called party answers, announce the call and press Xfer again. To return
to the original call without transferring, press the line/call appearance button
for the call.
Up to 3 parties (including yourself) can be connected in a 3-way or conference
call. To set up a conference call:
- Connect to the first party.
- Press the Conf button.
- Dial the number of the second party.
- When the second party answers you can consult with them before adding them
to the conference. To complete the conference, press the Conf button again.
To cancel the conference, press the Goodbye button. This disconnects the second
party, leaving the first party on hold. To return to
the original call, press the line/call appearance button for this call.
- To disconnect a party, use the navigational keys to find the party’s
call appearance screen and press the Drop softkey. If you disconnect from
the conference call, the other two parties will also disconnect.
Troubleshooting / FAQ
Why is the display blank?
Check to make sure your phone is connected to a power supply, either Power
over Ethernet from your network or the Aastra Power over Ethernet power supply.
Why is my speakerphone not working?
If you press the speakerphone/headset button and the speaker light flashes,
but not dial tone is heard over the speaker, the Set Audio Option in the Option’s
list has been set up for headset us. Press the speakerphone/headset button again.
If the light goes out, the phone is not set up for speakerphone use. If the
light stays on steady and you hear a dial tone from the speaker, the phone has
been set up to allow you to alternate between speakerphone and headset by pressing
the speakerphone/headset button.
Why can’t I get a dialtone?
Check for loose connections and that the phone was installed properly.
Why isn’t my phone ringing?
Check the ring volume. To adjust, press the volume while the handset is on-hook
and the phone is idle. Also, make sure DND is off.
Why is the light not turning on when I receive a new voice mail message?
Check with your administrator. Your phone system or service provider may not
allow this function.
Why isn’t my handset working?
Check to make sure the handset cord is tightly connected to the phone and the
How do I change my Web Client password?
Click on Password in the User section of the side menu bar. By default the
user name is “user” and the password is blank. Enter password as
directed and press the Set Password button. If you have forgotten your password,
contact your system administrator who can use the administrator password in
the current password to assign a new password.
# Instructions provided herein will not work
on all configurations. Some features may require additional hardware or specific
Please Note: If you need more information than is supplied here,
we will be happy to assist you by telephone at 800-397-8417 (speak with sales) for a nominal fee of $45 for