Inter-Tel Axxess IP SoftPhone
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The IP SoftPhone is not an actual telephone; rather
it is a software application that makes your computer into a virtual phone that
you can take anywhere. The IP SoftPhone is connected to your company's data
network and allows you to access many of the features you would normally use
from your conventional office phone.
Using a headset or microphone and speakers, you can communicate
from anywhere as if you were in the office.
Call center employees can be assigned to hunt groups and their calls can be
monitored, keeping your employees connected virtually even if they're miles
apart. The IP SoftPhone allows a business to utilize one phone system for multiple
PC Keyboard Equivalents:
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Depending on your individual system configuration, you may have one dial tone
for intercom and outside calls or you may have one for each.
If you begin a series of key selections and pause for too long in the process,
the feature may "time out" and you'll need to start again.
If you hear 4 fast or repeating tones, you have either tried to select a restricted
line, dial a restricted or invalid number, dialed to slowly or waited too long
to perform the next step. Hang up and try again.
Some phone systems support the red/green lamps on certain IP SoftPhones. If
this is the case with your phone and system, commonly the lights will be green
if a call is ringing, holding or active on your phone. If the call is on another
phone, the lamp will be red.
Right-clicking the mouse on the IP SoftPhone background displays an option
menu (including those outlined below) used to customize your keyset settings.
Set Key font
To change the style and/or size, select the options from the Set Key font window
and select "OK".
Set Background Color
Change the background and feature key colors by selecting the color from the
window. Select "OK".
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Allows you to change connection settings including Device ID, Remote Card IP
Address and more. You must exit and restart IP SoftPhone for settings to take
IP SoftPhone Device ID
See your IPC administrator for an accurate Device ID. To change the ID, enter
a new 12-character number in the Device ID text box. If your device ID is 000000000650,
the system will add the leading zeros if you just enter 650.
Remote IP Card IP Address
To change, enter the new 12-digit number in the Remote IP Card IP Address box.
UDP General Purpose Port
Do not change the UPD general purpose port.
Current IPC Server
Indicates the IP address for the server the phone is connected to.
Do not change the password unless instructed to do so by the IPC administrator.
The password prevents unauthorized users from using your IP SoftPhone on their
computer should they access your device ID and Remote IP Card address. Check
"Remember Password" so you will not be prompted to enter a password
every time you launch the application.
Always on Top
When selected, this option causes the IP SoftPhone screen to appear on top of
any application, including programs such as Excel and Word.
Restore Program When Call Rings
IP Softphone will maximize the keyset display on the desktop when an incoming
call or reminder message comes through.
Use 3D Buttons
To increase the refresh rate, set this option to 2D buttons.
Use Voice Buffer
If you are experiencing problems with loss of audio due to lost packets or delay-caused
jitter, try this option. Because the transmission is delayed to improve audio
quality you will notice a delay in voice transmission.
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Boost Incoming Audio
Increase or decrease your incoming call volume without changing your PC's volume
DSS Key maps show the status of stations and hunt groups associated with the
key and provides one-key access to extension numbers. For optimized display,
make sure your PC is set to display resolution of at least 1024 x 768. Select
20, 40 or 60 keys to display.
ADFL is the average frame length in milliseconds that the IP SoftPhone receives
from the audio driver on your PC. The CFLS is the number of milliseconds it
takes for the voice packets to be received from the SoftPhone.
Customizing the Feature Keys
Answer - Press to answer a call
Outgoing - Press before dialing a number
"Call" or "Line" - press unlit key to select an outside
line, if flashing press to answer a call.
IC - Press to answer an intercom call.
CNF - Press and dial the number to add to conference.
SYS SPD - Press to view the speed dial number.
SPKR - Press and hang up to put a call on speakerphone.
MSG - Press to listen to or leave a message.
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Right-click the mouse on the desired key to display the option menu. Options
are as follows:
Use this option to set a key label or change a feature code. When changing a
feature code, use IC Directory or FEATURE DIR to search for an extension or
feature name and code.
Enter the feature name (up to 10 characters) and select OK.
This option changes the color of the feature key on the display. Select the
color from the swatches window. The color will appear in the preview field.
This feature allows you to view feature names on programmed keys.
You will need the assistance of your IPC Administrator to: set date and time,
program system speed dial numbers or make database changes. These would include
altering user names, toll restrictions, do not disturb messages and extension
The voice mail administrator can assist you with recording a broadcast message
to send to all mailboxes on the system simultaneously, perform mailbox maintenance
including password changes and customizing voice mail prompts.
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