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Business Phone Systems - Frequently Asked Questions#
Go to questions regarding:
Re: Executone Medley Phone System
Have I missed a step in Line Programming somewhere?
Answer: When the system is at default, all you need to do to get outside line access on line 5 is to program a button for it. There are 2 types of beeps, a fast busy (reorder) or a busy. If you are getting the fast busy, verify that the button is actually programmed as a CO Line 5 and not an invalid station key. If you are getting the busy, verify that the line is alive at the Network Interface with a butt set. Also make sure you are punched down on the 66 block in the right location for line 5. It should be Violet-Orange/ Orange- Violet pair for line 5.
Re: Executone Medley or IDS Phone System
Answer: To adjust Ring Volume press the MENU(F1) key. Dial 42. Select
1 for Low Ring Volume, 2 for Medium Ring Volume, 3 for High Ring Volume, or
0 for No Ring.
On the Executone IDS systems volume is adjusted almost in the same way. However,
there are more individual functions. Volume adjustments only apply to the
function that you are currently connected.
Browse our Medley product line.
Answer: On the Isoetec Digital Phones there is an adjustment wheel
for the display. It is located on the Right side bottom of the phone. Try
adjusting that. If that does not work, it is a bad phone.
Re: Executone System
Answer: There is no easy answer for this question. Executone made all kinds of models of phone systems. Each had their own method of programming. Some were programmed by use of buttons that represented binary code. These systems were Encore and Equity. Some were programmed through an admin phone (EZ36 and 18) Then they made various other models that were programmed using a PC with terminal emulation program installed on it. Each one of these models was different in how you programmed line ringing. These models were System 66, Ssytem 96, IDS42, 84, 108, 228, 432, 648. On these systems the installers would normally password protect the database so you could not get in to change anything.
Also, the flexibility of some of their models of systems makes it difficult to give an easy answer. There are many ways that the original installer could have used to make multiple phones ring. The phones could be in a Hunt Group and the call rings in to the Hunt Group. One or more extensions could be covering a ringing extension using Call Coverage Keys or the stations may be using Direct Ring. Changing the way multiple phones ring could also have an adverse effect on the way your voice mail system handles calls. That is, if you have voice mail on your system.
Visit our Executone page for more information.
Re: Isoetec M-series Phone (ISOET84700)
Answer: You will need to put a dss button on your M-18 phone with
the extension # of the phone you want to observe and call. This button will
allow you to visually see if the extension in question is busy, and if you
want to call that extension, you only need to hit that dss button.
Re: AxxessoryTalk or Axxent Voice mail
You mentioned that you dial 299 to get to voice mail. This is usually the default application for the Axxent system which is a phone system with a voice mail built in. If that is the system you have it gets more complicated. That uses a short cable on the back of the unit for serial data from the system part to the voice mail part. Check if that cable is there and connected. If it is there then you may have a Hard Drive or Motherboard problem where the voice mail is not loading up. It is very possible that the Bad power Supply took out the SBC that has the Hard Drive Controller on it and it is not seeing the drive.
We do repairs on Axxent and AxxessoryTalks but it would have to be sent in to us. Just call 1-800-397-8417 and get to our Sales Department for pricing. They should be able to help you if you need it repaired.
See all our Inter-Tel Voice mail options, available for purchase on-line or by phone.
Re: Inter-Tel Axxess Speakerphone
Answer: While on a Speakerphone Call, adjust the volume to where you want it, then press the Volume Up and Volume Down key at the same time. This will save the volume for the Speakerphone function.
Main Resource carries refurbished Inter-Tel Axxess phones, all with a one-year warranty. Browse our catalog of Axxess telephones now.
Re: Inter-Tel Axxess Phones
Answer: Press the SPCL key or the Infinity key (on some Axxess Phones), then dial 325. This is the feature code for Page On/Off. To receive Pages again, Press the SPCL key and dial 325 again.
Re: Inter-Tel Axxess System
Answer: This is a limitation of the Axxess and Axxent systems. According to the Axxess Telephone Tech Manual, "There can be up to four parties in a conference. In addition to the initiating station, the conference can include any combination of up to 3 intercom and/or outside calls" There is some additional hardware necessary to increase the number of 4-party conferences you can have on the systems, but it does not increase the number of parties you can have in a particular conference.
Answer: Use call forwarding to do this. Put your phone in manual forward by pressing the "FWD" key. Then enter the forward destination, which would be the extension number of the voice mail application on your system. If you are not sure what it is, ask the operator as it is the same number they would use to transfer a caller directly to someone's mailbox. Internal and External calls will be forwarded.
Re: Inter-Tel Axxess Telephones
Answer: From your Keyset, press the SPCL or the Infinity key, then dial 360. This is the Feature code for Auto Trunk Access. This feature has to be On to make the phone work in the way you would prefer.
Re: Inter-Tel Telephones
Answer: The Inter-Tel Axxess system can be programmed to simulate Automatic Night Mode as long as it is Version 5.1 or higher and you have the Axxessorytalk or EVMC Voice mail on it. At version 5.1 there was a new Voice Mail Application created called STAR (Scheduled Timebased Application Routing). This Application can be programmed to route incomming calls based on Time of Day, Day of the Week, or even Specific Dates. Setting this up involves a lot of system programming and it can not be done through the phone itself.
You asked if there is a way to lock the phone in night mode and only have one person deactivate it. Well, not really, but only a phone that is programmed to be an administrator phone in system programming can use the Night Key or Night Mode Feature Code. So I suppose what you could do is program only one phone to be Administrator, put the system in Night Mode, or Day Mode, then physically unplug that phone and hide it somewhere. When the system Mode needs to be changed plug the phone back in and hit the Night Key or enter the Feature Code.
Answer: Note: Usernames must be programmed from a phone that has been designated an Administrator phone in database programming. A password may or may not be required.
Main Resource carries headsets by GN Netcom, Inter-Tel and Plantronics. Go to our headsets page.
Re: InfoStar Voice mail
Answer: There are 4 types of links that can be set up.
Re: Premier ESP System 1224
Answer: From the operator's extension, press the "SPCL" key and then dial "021".
Re: Toshiba Strata DK280
Refurbished Comdial -