Phone System How-To

Looking for a Business Telephone System?

More Information:

Inter-Tel Encore ECX 100 Standard Telephone User's Guide
Hands-free mode may not be available at all stations

Looking for Encore ECX 1000 or 2000 Digital Telephone User's Guide?

Contents:

Making Calls
Transfer/Hold and Park
Forwarding Calls
Forward Group Calls
Voice Mail
Speed Dial
Quick Reference Chart

Making Calls

Make an External Call:

Lift the handset or use hands-free
Dial "9" and the number

Call an Internal Extension:

Lift the handset or use hands-free mode
Dial the extension number (0 for operator and 20-59)

Transfer/Hold and Park

Transferring Calls to Another Extension:

Press "Hookflash"
Dial the extension number
Hang up

Place a Call on Hold

Press "Hookflash
Hang up

Park an External Call

Press "Hookflash"
Dial "712" and the park location (1-5)
Hang up.

Pick up a Parked Call:

Dial "712" and the park location (1-5)

Forwarding Calls

Forward all Calls:

Lift the handset or use hands-free
Dial "732"
Dial the extension number to receive the calls or enter an external phone number, starting with "9" and end with "#" or,
Dial "710" to forward to your voice mail box.

Cancel:

Lift the handset or use hands-free
Dial "732"

Forward Calls when your extension is Busy:

Lift the handset or use hands-free
Dial "733"
Dial the extension number to receive the calls or enter an external phone number, starting with "9" and end with "#" or,
Dial "710" to forward to your voice mail box.

Cancel: ECX 100

Lift the handset or use hands-free
Dial "733"

Forward Calls Not Answered after Four Rings:

Lift handset or use hands-free
Dial "734"
Dial the extension number to receive the calls or enter an external phone number, starting with "9" and end with "#".

Cancel:

Lift the handset or use hands-free
Dial "734"

Forward Group Calls

Forward All Calls from a Group

Lift the handset or use hands-free
Dial "792" and the group number (180-199)
Dial the extension number to receive the calls or enter an external phone number, starting with "9" and end with "#".

Cancel:

Lift the handset or use hands-free
Dial "792" followed by the group number (180-199)

Forward Calls When the Group is Busy:

Lift the handset or use hands-free
Dial "793" and the group number (180-199)
Dial the extension number to receive the calls or enter an external phone number, starting with "9" and end with "#".

Cancel:

Lift the handset or use hands-free
Dial "793" followed by the group number (180-199)

Forward Calls When the Group Does Not Answer After Four Rings

Lift the handset or use hands-free
Dial "794" and the group number (180-199)
Dial the extension number to receive the calls or enter an external phone number, starting with "9" and end with "#".

Cancel:

Lift the handset or use hands-free
Dial "794" followed by the group number (180-199)

Voice Mail
When you hear a broken dial tone upon lifting the handset, there is a new message in your mailbox.

Retrieve Messages:

Lift the handset or use hands-free mode
Dial "*" and your extension number
Dial your password (default is "1111").
Dial "1" to play messages

Speed Dial

Program Station Speed Dials:

Lift handset or use hands-free
Dial "75"
Enter the location where you want to store the number (01-30)
Dial the number to store.
Hang up.

Use Station Speed Dials

Lift handset or use hands-free
Dial "74".
Enter the location of the stored number (01-30).

Use System Speed Dials

Lift handset or use hands-free
Dial a system speed dial number ("8001" to "8500")

Encore CX Quick Reference

Feature	Code	Feature	Code
Account Codes	791	Night Service on/off (station 20 only)	738
Call Pick-up (incoming calls only)	726	Operator/Group 11	0
Call Pick-up Group (all calls)	727	Page All	795
Call Waiting Tone Protection	725 (Hookflash 725)	PA announcement	720
Conference	R3	PA answer	717
Display Messages	729 (1-8)	Page - Digital phones only	716
Do Not Disturb - set/cancel	736	Park Hookflash	712 (1-5)
Door Open	731 (Hookflash 731)	Phantom Mailbox Numbers	100-109
Extensions	20-59	Pick up parked call	712 (1-5)
Extension Groups	180-199	Redial	77
Extension Lock - lock/unlock	713xxx	Reminder Call	718
Extension Lock - change code	714xxx	Reminder Call cancel	718*
External Call Hold	Hookflash	Reset telephone	739
Follow Me	735 (Password)xx	Retrieve a call placed on hold	719
Forward all calls	732xx	Return and release in 2 call handling	Hookflash 1
Forward on no answer	734xx	Return and hold in 2 call handling	Hookflash 2
Forward when busy	733xx	Ring back	Hookflash 5
Group forward all calls	792	Saved number redial	781-785
Group forward on no answer	794	Single extension page	715
Group forward when busy	793	Speed dial (using Station speed dial)	74 (01-30)
Hookflash to line	Hookflash 722	Speed dial (using System speed dial)	8001-8500
Internal call waiting	Hookflash 8	Speed dial (program station speed dial)	75 (01-30)
Line access - Group1	9	System voice mailbox on/off	737
Line access - Groups 2-11	760-769	Tone protection 725	(Hookflash 725)
Line access - individual lines	#501-#520	Voice mail box number	710
Log in/log out of individual hunt group	723 (180-199)	Voice mail retrieving	*
Log in to all hunt groups you are a member of	723*1	Log out of all hunt groups you are a member of	723*0

Last Updated: March 26, 2008

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