Contents:
Logging On/Off
Log on automatically - Lift the handset, dial 730 and your 3-digit
agent number. Replace the handset.
Log on manually - Lift the handset, dial 730* and your ACD manager assigned
1-digit priority number. Dial your 2-digit group number and your 3-digit
agent number. Replace the handset.
Log off - Lift the handset, dial 731. Replace the handset.
Unavailable
To be unavailable for ACD calls, lift the handset, dial 732 and replace
the handset.
To cancel, lift the handset, dial 733 and replace the handset.
Qualify
"Qualifying" labels a call according to the nature of the
call. After call, lift the handset, dial 734 and the 3-digit qualification
code. Replace the handset. This feature must be enabled for this function
to work on non-ACD calls.
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Help
When on a call, place it on hold (press the switch-hook and quickly
release), dial 735 and replace the handset or reconnect to the call
you were one. Your supervisor is alerted to your request for assistance.
To cancel your request while on a call, place it on hold as above,
dial 736 and replace handset or reconnect to the call.
To request help when you are not on a call, lift the handset, dial
735 and replace the handset.
To cancel your request when you are not on a call, lift the handset,
dial 726 and replace the handset.
Wrap Up
To cancel any remaining wrap up time, lift the handset and then replace
the handset.
Transfer
Transfer a Call to ACD Group
Using a single line phone to transfer a call to an ACD group, quickly
press and release the switch-hook. Dial #, then 47 and the 2-digit ACD
group number.
To announce the call when transferring to an ACD group, press the "TR/CON"
key. Dial 477 (software version 2.0) or 48 (all others starting with
2.0.2) then the 2-digit ACD group number. If all agents are busy you
will be queued for the next available agent. When the agent answers,
announce the call and hang up or if you would like to have a conference
call, press the "TR/CON" key before hanging up.
Using a single line phone to announce the call when transferring to
an ACD group, press and quickly release the switch hook. Dial #. Dial
477 (software version 2.0) or 48 (all others starting with 2.0.2) then
the 2-digit ACD group number. If all agents are busy you will be queued
for the next available agent. When the agent answers, announce the call
and hang up.
# Instructions provided herein will not work on all configurations. Some features
may require additional hardware or specific software versions. Call us at 800
362-6740 and speak with sales or contact your installer for more information.
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