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Assistance With Your Norstar Voice mail System - For Administrators

NorstarChange Main Greeting

Printable Version

* If previously set up by your system installer.
1. Press "Feature" "983".
2. At LOG: press "1020000", then "OK".
3. Press "AA".
4. Press "TABLE".
5. Generally, enter "1", for table 1, unless you are using multiple tables.
6. Press "NEXT", until you see "CCR Tree".
7. Press "CHNG".
8. Press "DISABLE". The display will show "CCR Tree DISABLED"
9. Press "OK".
10. Press star "*" on the dial pad. "*" always backs up one menu level!
11. Press "OTHR".
12. Press "CCR".
13. Press "ADMIN". The display will show "CCR Tree:"
14. Press "1", unless you are using multiple trees.
15. Press "CHNG". The display will show "Path:"
16. Path O is the Home/Menu or "Main Greeting" that plays to callers when Voice Mail answers incoming calls to your business. Other Path numbers are one digit routing to extensions, mailboxes, information mailboxes, or additional menus.
17. Enter the Path number you wish to create or modify. (0-9)
18. If you entered "0", the display will show, "REC" "PLAY" "QUIT".
19. Press "PLAY", to be sure this is the greeting you wish to change.
20. If so, Press "REC", then press "PRIME", and begin speaking after the tone, press "#" when finished.
21. The display will return to, as shown in 18 above, press "PLAY" to ensure the new greeting was recorded, as you like. If so, press "OK".
22. The display will return to "Path:". Press "END".
23. Press "SAVE". "Do you want to save as Tree 1", if this is the case, press YES. The display will show "Tree Saved".
24. Press "*"
25. Press "AA".
26. Press "TABLE".
27. Enter "1", if working with table 1.
28. Press "NEXT", until you see "CCR Tree".
29. Press "1", if working with Tree 1.
30. Press "ENABLE". The display will show "Tree Enabled".
31. If finished, press "RLS".

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How to Change a Name in the Company Directory (Administrator Only)

Printable Version

1. Press "Feature"
2. Press "983"
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers
4. Press "OK"
5. Press "MBOX"
6. Press "CHNG"
7. Enter the mailbox number you wish to change the name in
8. Press "NEXT"
9. Press "NEXT"
10. Press "NEXT"
11. Press "CHNG"
12. Type in the name using the key pad:
ie. If the name is Smith, J
Press "7" three times
Press "#" to go to the next letter
Press "6" once
Press "#" to go to the next letter
Press "4" three times
Press "#" to go to the next letter
Press "8" once
Press "#" to go to the next letter
Press "4" twice
Press Pound "#" twice for a comma
Press "5" once for the first initial of the first name
13. Press "OK"
14. Press "Rls" to exit (orange button to the right of the number buttons)

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How to Change Intro Greetings (Administrator Only)

Printable Version

1. Press "Feature".
2. Press "983".
3. When you see Log: enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "AA".
6. Press "GRTG".
7. Press "GRTG".
8. Enter the greeting number to be recorded (press "1" for your main greeting number)
9. Press "OK".
10. Press "REC".
Example: Greeting 1 would be: "Good morning thank you for calling ________________company."
Example: Greeting 2 would be: "Good afternoon thank you for calling ________________company."
Example: Greeting 3 would be: "Good evening thank you for calling ________________company."
Example: Greeting 4 would be: "Thank you for calling ________________company we are presently closed."
11. At the sound of the tone record your greeting.
12. Press "OK" to end your greeting.
13. Press "PLAY" to play back.
14. Press "RETRY" to re-record (if unsatisfied with the message you recorded).
15. Press "OK" to accept.
16. Press "Rls" to exit (orange button to the right of the number buttons).


These messages are on a timer and will change automatically during the day.

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How to Change Time and Date (Administrator Only)

Printable Version

Press "FEAT".
Press ""*".
Press "*".
Press "266344" (CONFIG) or "23646" (ADMIN).
Enter password "23646" (ADMIN) or "72787" (SCPLUS) .
You will see "Terminals & Sets".
Press "Next" five times.
Press "Show".

1. You will see "Hour".
2. Press "Change" or press "Next" if no change is required.
3. Type in the hour using military time as a 2 digit number.
4. Press "Next".

5. You will see "Minutes".
6. Press "Change" or press Next if no change is required.
7. Type in the minutes using a 2 digit number.
8. Press "Next".

9. You will see "Year"
10. Press "Change" or press Next if no change is required.
11. Type in the year using last 2 digits.
12. Press "Next"

13. You will see "Month"
14. Press "Change" or press Next if no change is required.
15. Type in the month using 2 digits.
16. Press "Next".

17. You will see "Day".
18. Press "Change" or press "Next" if no change is required.
19. Type in the day using 7 day format.
20. Press "Next".
21. You will see "End of List".
22. Press "Rls "to exit (orange button to the right of the number buttons).


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How to Change a Mailbox Password (Administrator Only)


Printable Version

1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number you wish to reset.
8. Press "Reset".
9. Press "Rls" to exit (orange button to the right of the number buttons).

Default password is "0000".

 

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How to Create a New Voice Mail Box (Administrator Only)

Printable Version

1. Press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. You will see: "Admin" "MBox" "AA" and "other".
6. Press "Mbox".
7. Press "Add".
8. Enter the new mailbox number.
9. Press "*" to skip adding the new extension number.
10. You will see "Service Class:"
11. Enter "1" for the mailbox class of service.
12. Type in the name using the key pad:
ie. If the name is Smith, J
Press "7" three times
Press "#" to go to the next letter
Press "6" once
Press "#" to go to the next letter
Press "4" three times
Press "#" to go to the next letter
Press "8" once
Press "#" to go to the next letter
Press "4" twice
Press "#" twice for a comma
Press "5" once for the first initial of the first name.
12. Press "OK".
13. You will see "Directory".
14. Choose "Yes" or "No".
15. You will see "Message Waiting".
16. Choose "Yes" or "No".
17. You will see "Mailbox Admin"
"ADD" "DEL" "CHNG".
19. Press "Rls" to exit (orange button to the right of the number buttons).

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