StarPlus Digital systems are fully compatible with industry
standard single line telephones as well as StarPlus Digital Key Telephones.
This compatibility provides for interface with fax machines, voice mail
and auto attendant.
True DTMF Tone Signaling allows access to voice mail,
auto attendant, interactive voice response, long distance access codes and
personal pagers.
Caller ID Integration* combines telephone company Caller
ID with system call processing to provide incoming Caller ID display, Station
Message Detail Recording, unanswered call management and PC interface.
Off-Hook Voice Answer allows those already on a call
to have another incoming call announced without interrupting the original
call. Silent Messaging can be used to respond to the announcer.
Distinctive Ringing allows each station user to program
any one of 81 different ring tones.
Uniform Call Distribution, agent wrap-up time, length
of oldest call and number of calls in the queue allows monitoring of agent
performance.
Automatic Call Distribution (optional) adds features
such as Agent Login/Logout, Agent ID, Help or Supervisor Alert, Silent Monitoring
and Supervisor Positions for improved call management.
Remote System Administration allows system programming
and diagnostics to be performed from an off-site location, reducing the
need for service calls. The system takes advantage of standard CO lines
connected to the system, meaning that no dedicated lines are required.
Enhanced Night Mode Operation blocks unauthorized long
distance calls, with ability to customize each station's toll restriction
level. Night Mode is activated at the end of the business day and during
the weekends.
Off Net Call Forwarding directs calls to a remote location
using existing system telephone lines, eliminating telephone company call
forwarding charges.
*Caller ID feature from your telephone company is required.
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Manual for Vodavi StarPlus Phone Systems