Telecommunications & computers cut CO2 by 15%
July 1, 2008 Posted by Kristen Watters
Main Resource currently does what it can to recycle the products that they offer. Refurbished equipment not only saves customers money, but is a wonderful alternative when you are an environmentally conscious buyer.
An article posted on Bloomberg.com by Alex Morales states that computers and phones can reduce CO2 by 15%. CO2 is the man-made gas that’s the main cause for global warming.
The Climate Group conducted a study that found that 1 Trillion dollars could be saved worldwide by reducing electricity and fuel use.
Changing an employee’s voicemail pass code - Toshiba Strata
June 24, 2008 Posted by Alisa Meredith
Question: Can you tell me the instructions to change voicemail pass code numbers? The employee left and changed the main code and we cannot access that extension’s voice mail.
Answer: From the voicemail system’s main menu:
- Select option 8, “System Administration”.
- Select option 4, “Manage User IDs”.
- Select option 5, “Reset Password”.
- Enter the User ID and press “#”.
- Press 1 to confirm, 2 to cancel.
These instructions are from the Toshiba Stratagy Voicemail Administrator’s manual. Depending on your phone system’s configuration, instructions may vary. Please consult your installer or technician for additional help.
Job & Wage Growth expected in VoIP Market.
June 12, 2008 Posted by Kristen Watters
In a time where we are struggling with lost jobs, home foreclosures, and rising prices, there’s hope yet…At least for one market!
IBISWorld conducted a study that the VoIP industry is going to grow quicker than any other industry this year. Companies that are selling/servicing the VoIP market couldn’t be happier to hear this prediction.
New Cell Phone Driving Laws Prompt Hands-free Headset Use
June 11, 2008 Posted by Alisa Meredith
On July 1, 2008 California and Washington state join three other states (New York, 
Connecticut, and New Jersey) along with the US Virgin Islands and Washington, DC in banning drivers all from holding hand held cell phone conversations. Several other jurisdictions within other states have enacted similar laws banning either all drivers, young and inexperienced drivers, school bus drivers or others from hand held calls. Some areas have even attempted to enact laws banning such calls in very specific areas (such as school zones).
The simple solution is a hands-free headset (check with local authorities or this site if you
are a young or new driver - 17 states prohibit all use of cell phones by such drivers). Many are inexpensive and nearly all are simple to set up and use. Main Resource offers a selection of wired (starting at $22) and Bluetooth headsets (starting at $34.99).
How do I change the time and date on a Comdial Executech System?
June 10, 2008 Posted by Brian Dolloff
Question: My colleague and I have been trying to use the wake up call feature on our Comdial Executech system. This failed to work and we think the problem starts with not being able to correctly set the date and time.
Can you help us figure this out?
Answer: Sure, try this:
- Press ITCM *#.
- Dial 01.
- Dial two digits (00-99) for year.
- Dial two digits (01-12) for month.
- Dial two digits (01-31) for day.
- Dial two digits (00-23) for hour.
- Dial two digits (00-59) for minute.
- Dial one digit (1-7) for day of week. SUN = 1, SAT = 7
- Press * for next feature or press MNTR (SPKR) to end.
More time change instructions are available.
How do I know what Software Version I am Using?
May 22, 2008 Posted by Kristen Watters
Question: I have an Inter-tel Axxess system. I need to know what software version I am using?
Answer: To find out what software version you are using, please follow these instructions:
From the Administrator’s phone dial 9900, display will show “Diagnostic On”.
Dial 9928, display will show call processing version of system.
If the system is lower than 5.1, display will show “invalid extension number”, when the 9928 code is entered.
Tips on Holding an Effective Teleconference
May 16, 2008 Posted by Kristen Watters
Make sure that all parties have appropriate materials well in advance of the conversation. Is there an agenda? Are there key points or reports someone will be citing within the conversation? If so, it’s important that all relevant information gets to each attendee at least a day in advance. This gives everyone plenty of time to look over the material.
Ask all people to introduce themselves. Even when everybody knows one another, it can still be difficult to figure out who’s who over the phone. Quick introductions will acquaint everyone to the sound of one another’s voice.
One speaker at a time! When People talk over each other it’s problematic.
Be conscious of “background noise” whether it be clicking a pen, tapping your fingers, or playing with your papers. All of these things can be very distracting and irritating.
Keep track of who is responsible for what so that when the meeting is over everyone will know what needs to be shared among the group.
Don’t steer off-topic.
Advise everyone to identify him or herself before speaking (good for large groups). This will assist the person who’s taking the minutes for the meeting.
Try to speak more slowly than normal. Anyone who’s had to listen to someone over speakerphone knows that speech can often be misconstrued
Repeat numbers & figures so that everyone clearly understands them
If you have a question or an important point, write it down.
Be sure to have someone take detailed notes and distribute them ASAP. Teleconferences can be much harder to follow than face-to-face meetings. Once the teleconference is over, have the notes distributed to the participants. This is a good idea because the information is still fresh in the participant’s minds, and will clear up any inaccuracies or miscommunications that may have occurred.
The importance of knowledge
April 30, 2008 Posted by Brian Dolloff
Many people have been calling Technical support wanting to know how they can make small changes to their phone system or voicemail system. Name changes, re-recording greetings, initializing mailboxes and changing mailbox passwords are some of the most common issues. With most phone systems these changes are all easily done through the administrator functions. The problem these people are having is that they don’t have the necessary information in order to enter into the Administrator functions of the phone or voicemail system.
Which phone is set up with Administrator capabilities? Which mailbox is programmed to be the Administrator mailbox? What is the password for the Administrator mailbox? These are all important pieces of information that a person needs in order to make even the most basic of changes to their phone or voicemail system.
Unfortunately, this information does not always get passed down from one Administrator to the next. Employees leave and take the information with them. An employee takes a vacation and no one is established as their back up. The original installation technician did not reveal this information to the unknowing customer. If the customer needs something done they have to call the installer, and that equals a billable trip to your site for the installer.
Knowing and recording this type of information will make life much easier for all involved. Not understanding how to make a change is easily remedied with a call into Technical Support. The technician walks you through the steps and the change gets made. If the customer does not have the basic information needed to get into the Administrator functions of the phone or voicemail system, the Technical support technician can’t be of much assistance.
Frustration ensues and the customer is left with several issues. They can’t make a change they want or need to make. They realize they don’t have vital information necessary to maintain their life line to their customers, and they have to figure out who has the needed information.
The best solution is to document this type of information somewhere safe. Establish the Administrator responsibility as part of a job function, and make sure people know who the Administrator is. Have another person know the basics in case the primary Administrator is out of the office. All very simple things to do, but they go unnoticed too many times.
Don’t let your company get caught with this lack of knowledge.
How do I Change the Mailbox Access Code on my Vodavi In-Skin Voicemail?
April 29, 2008 Posted by Kristen Watters
First you must access the System Administrator Mailbox.
1. Dial into voice mail group (440-447).
2. When the system answers, dial [*] + [#] followed by the System Administrator Mailbox number:
[#] + [0] = two-digit mailbox system
[#] + [00] = three-digit mailbox system
[#] + [000] = four-digit mailbox system
The system will announce: “Mailbox 15-00″, which is the System Administrator Mailbox number. This number does not conflict with Mailbox 15 in a two-digit mailbox system.
3. When requested, enter the System Administrator password. Default = [9] + [#] + [56].
Once you have done this you may access mailbox administration by pressing [2].
After the prompt, enter the mailbox number for which you want to change the access code.
After the next prompt press [1] to change an access code.
Enter the new access code, the press [#] to accept. The sytem will announce the new access code for confirmation, then you are returned tot he Admininstrator Options menu.
When you finish changing the access code(s), you have three choices:
-press [1] through [9] to select another System Administrator task to perform.
-press [*] to return to the sytem Main Customer Call Routing (CCR) Menu.
-press [*] + [*] to exit the system completely.
Give the new temporary access code to the subscriber. Tell the subscriber to enter their mailbox immediately to change he access code to one of their own choice.
Move Over Power Cube 2, Here Comes Power Cube 3
April 17, 2008 Posted by Kristen Watters
Back on October 14th, 2005, Cisco announced that it would no longer be selling the IP Phone Power Cube 2. The replacement is the IP Phone Power Cube 3. Customers who have the Power Cube 2 are encouraged to migrate to the Power Cube 3. It provides better support for phones that draw highter wattages.
