Main Resource, Inc. Business Telephone Systems

Question:  My co-worker was recently laid off.  I was given her office and telephone, but the phone message needs to be updated and the password is not the extention number.  How do I reset the password to be default?

Answer:   There are only 2 ways to change the password on a user’s mailbox on an Axxess or Axxent system.  

1.     Dial into the Admin Mailbox.  If they know what mailbox that is and the password for that mailbox.  It could be any mailbox on the system.  Once in the Admin mailbox, dial 9 for admin functions.  Dial 3 for Mailbox Administration.  Then listen to the prompts to reset mailbox password.

2.     Connect to the system using a PC that has the Internal Programming software installed on it and a programming cable connected to the Com port and the phone system.  The programming software has to be the same version as the software that is running on the phone system.  Also the programming cable is a special made cable.  A lot of installers password protect the system so no one else could make changes to the system.  If you get by these obstacles, and get into the system programming, then go to Voicemail>Devices>Mailboxes.  Double click on the mailbox you want to change.  Right click on the password and edit it.  Or find someone that has Programming software, a cable, and a bit of Intertel knowledge to do it.

Question:     I have an Axxess 7.0 256 CPU and the Music on hold port on the CPU died last summer.  We are now using the Music 2 port on the OPC Card.  The music is now starting to fade out again.  I have a spare OPC Card and I am pretty sure it’s version 7.0.  Is it okay to swap the OPC’s?  Would it be okay even if it were a different version, or are there chips that get swapped on the OPC Card during an upgrade?

Answer:     OPC Cards are generic, swap as needed.

Question:     I have one more question.  Should the system be shut-down or are these hot-swappable? 

Answer:     They are hot-swappable, but be sure that the old and new cards have the same amount of DSP’s on them.  Those are the four big square chip sockets all in a row.  Also, there is a PAL chip that allows the specific amount of DSP’s to funciton.

Here at Main Resource, we are getting calls from customers whose employers are telling them to buy refurbished telephones or have their telecom equipment repaired. In the current economy, we think that makes a lot of sense for all businesses.

Buying refurbished not only saves money, you may actually receive items that are better than new. How can that be? Well, just like new car models and software revisions, sometimes a bug or two slips through. When that equipment is refurbished, a responsible refurbisher will correct those bugs so the equipment operates even better than the day it left the factory!

Besides telephone systems and equipment, there are many other items you can buy used or refurbished that will work just as well as new, but at a fraction of the cost. Your local thrift store or GoodWill store may have used fax machines or copiers that will do in a pinch, too.

Other Items that might be a good “used” buy:

• Digital cameras
• Bar code readers
• Printers
• Credit Card Machines
• Headsets
• Books

Some sites to try:

CraigsList - Sure you know you can buy cars and exercise equipment there, but did you know you can buy office furniture and equipment like copiers and fax machines, too?
CubeKing - Will meet or beat anyone’s price on used office furniture.
Shop Goodwill Online - Auctions for computer equipment, digital cameras and more - for a good cause!
Half.com - Try Half.com (an eBay company) for used books on marketing, communication, customer service, software, etc.
Scan Again - For refurbished bar code scanners and repairs.
Credit Card Terminal - for refurbished credit card and PIN terminals.
Super Warehouse - for refurbished printers.

What’s better than inexpensive??? Free!!! Try your local Freecycle chapter for used equipment and furniture.

Don’t forget the repair option. Main Resource offers repairs on many phone system components. Local computer technicians may be able to help you squeeze another year out of your computer.

Some companies, like Main Resource, offer a full warranty on their refurbished equipment. Make sure you read the fine print. Websites cited above (with the exception of mainresource.com and mainresourcerepairs.com) are not affiliated with Main Resource. Links are provided as a service to our visitors, but should not be taken as an endorsement of any company or service.

Question: We have a Vodavi 30 button Executive Large Screen telephone. Or IP7008D.

This phone is frustrating. None of us can figure out how to change the time or lighten up my screen which has been dark for months now.

Answer: Use the VOLUME Control Bar to adjust level of tones, background music, ringing, receiver volume, and display contrast.

Attendant Setting Time and Date

System Time/Date must be set by the first programmed Attendant via admin programming or using feature code 692.To set using the feature code:

1. Dial [692] on the dial pad. A confirmation tone will sound.

2. Enter date and time as follows: YYMMDDHHMM

When the correct number of digits are entered, a confirmation tone will sound.

3. Press the ON/OFF button (SPEAKER button on IP Phone) to OFF to update the display.

Need new business phones, replacement handsets or an updated phone system? Look into buying refurbished. Many refurbished components and systems offer advanced features at drastic savings compared to buying new. At Main Resource, you can save up to 70% and all your refurbished equipment is covered by a one-year warranty. Main Resource has been in the business of refurbishing and repairing telephone equipment since 1990 and is a Better Business Bureau Accredited business. Call today to see how much you can do to upgrade your system with minimal financial impact.

Main Resource, Inc. has launched a new website that’s dedicated strickly to repairs.  Any of your repair/refurb needs can be fulfilled by going to www.MainResourceRepair.com.  

 Click the link above and go to the “How it Works” section.  Here you’ll get to see detailed information on how repairs are processed.  All repairs are covered by Main Resource’s 1 year warranty policy.

Need help changing the time on your telephone system? We have simple instructions for many popular phone systems. If you can’t find what you need, post a comment and we’ll do our best to get an answer for you.

Question: How do you change the time and date on the NEC DTH-8D-1?

Answer:

1. Press the Feature key.

2. Dial 9#.

3. Enter the hour and minute via the dial pad.

4. Press the Recall key to change the AM/PM setting.

5. Press the Hold key to change to the calendar setting.

OR

Press the Feature key to exit this feature.

6. Press the Recall key to select the day of the week.

7. Dial # to move the cursor to the day of the month field.

8. Enter the day of the month via the dial pad.

9. Press the Recall key to select the month.

10. Dial # to move the cursor to the year field.

11. Enter the last two digits of the year via the dial pad.

12. Press the Feature key

Question: Can I make a conference call with four people total - 1 here and 3 other people?

Answer: Yes, calls involving up to 5 parties total, in any combination of internal and external lines may be made on your system. Always connect the outside lines before the internal lines.

To Use -
Make the first call, press TRNS/CNF, make the next call, press TRNS/CNF. Repeat until all parties are included. Make sure to connect external parties first.

To Continue an Intercom call After Outside Lines Have Left the Conference -
Press the line button of the remaining party.

To Pick Up a Call on Hold and Return them to the Conference -
Press TRNS/CNF, then the line button and TRNS/CNF again.

To Disconnect from a Call Between You and Two Outside Lines -
Dial “#” and hang up.

To Rejoin -
Press one of the lighted line buttons.

Question: I have a Premier phone with an up and down volume key. Every time I answer the phone, the volue is low and I have to press the volume up key to set the volume. That solves the problem for that phone call, but when another call comes in I have to do it all over again. Is there a way around this?

Answer: Yes! On the next call, set the volume again and the press the volume up and down at the same time to save the setting for future calls.