The importance of knowledge
April 30, 2008 Posted by Brian Dolloff
Many people have been calling Technical support wanting to know how they can make small changes to their phone system or voicemail system. Name changes, re-recording greetings, initializing mailboxes and changing mailbox passwords are some of the most common issues. With most phone systems these changes are all easily done through the administrator functions. The problem these people are having is that they don’t have the necessary information in order to enter into the Administrator functions of the phone or voicemail system.
Which phone is set up with Administrator capabilities? Which mailbox is programmed to be the Administrator mailbox? What is the password for the Administrator mailbox? These are all important pieces of information that a person needs in order to make even the most basic of changes to their phone or voicemail system.
Unfortunately, this information does not always get passed down from one Administrator to the next. Employees leave and take the information with them. An employee takes a vacation and no one is established as their back up. The original installation technician did not reveal this information to the unknowing customer. If the customer needs something done they have to call the installer, and that equals a billable trip to your site for the installer.
Knowing and recording this type of information will make life much easier for all involved. Not understanding how to make a change is easily remedied with a call into Technical Support. The technician walks you through the steps and the change gets made. If the customer does not have the basic information needed to get into the Administrator functions of the phone or voicemail system, the Technical support technician can’t be of much assistance.
Frustration ensues and the customer is left with several issues. They can’t make a change they want or need to make. They realize they don’t have vital information necessary to maintain their life line to their customers, and they have to figure out who has the needed information.
The best solution is to document this type of information somewhere safe. Establish the Administrator responsibility as part of a job function, and make sure people know who the Administrator is. Have another person know the basics in case the primary Administrator is out of the office. All very simple things to do, but they go unnoticed too many times.
Don’t let your company get caught with this lack of knowledge.
How do I Change the Mailbox Access Code on my Vodavi In-Skin Voicemail?
April 29, 2008 Posted by Kristen Watters
First you must access the System Administrator Mailbox.
1. Dial into voice mail group (440-447).
2. When the system answers, dial [*] + [#] followed by the System Administrator Mailbox number:
[#] + [0] = two-digit mailbox system
[#] + [00] = three-digit mailbox system
[#] + [000] = four-digit mailbox system
The system will announce: “Mailbox 15-00″, which is the System Administrator Mailbox number. This number does not conflict with Mailbox 15 in a two-digit mailbox system.
3. When requested, enter the System Administrator password. Default = [9] + [#] + [56].
Once you have done this you may access mailbox administration by pressing [2].
After the prompt, enter the mailbox number for which you want to change the access code.
After the next prompt press [1] to change an access code.
Enter the new access code, the press [#] to accept. The sytem will announce the new access code for confirmation, then you are returned tot he Admininstrator Options menu.
When you finish changing the access code(s), you have three choices:
-press [1] through [9] to select another System Administrator task to perform.
-press [*] to return to the sytem Main Customer Call Routing (CCR) Menu.
-press [*] + [*] to exit the system completely.
Give the new temporary access code to the subscriber. Tell the subscriber to enter their mailbox immediately to change he access code to one of their own choice.
Move Over Power Cube 2, Here Comes Power Cube 3
April 17, 2008 Posted by Kristen Watters
Back on October 14th, 2005, Cisco announced that it would no longer be selling the IP Phone Power Cube 2. The replacement is the IP Phone Power Cube 3. Customers who have the Power Cube 2 are encouraged to migrate to the Power Cube 3. It provides better support for phones that draw highter wattages.
Mitel Wins CHIP 2007 Award for Inter-tel 3000
April 14, 2008 Posted by Kristen Watters
Mitel wins CE Pro Magazine’s 2007 High Impact Product award for the Inter-Tel 3000. “The CHIP (awards) are unlike any other in the industry,” says Jason Knott, editor in chief of CE Pro. “The winners are exclusively nominated and then voted on by integrators. The winners really do represent the best among the rank and file of custom installation.” Full Article
Create and purchase a custom Inter-Tel System for your business.
More Information on Inter-tel 3000.
Inter-Tel Axxent Alarm 104
April 8, 2008 Posted by Alisa Meredith
Question: Can you tell me what alarm code 104 means on my Axxent phone system?
Answer: It is a database corruption. Try saving the database and then power the unit down and then up again. The unit should default. Restore the database back to the unit. If that does not fix the problem there may be an issue with the main board. Contact your installer for assistance.
Change the time on a Toshiba Strata DK40i
April 1, 2008 Posted by Alisa Meredith
Question:
Can you please send the programming to change the time on a Toshiba Strata DK40i?
Answer:
Set Date, Time and Day
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Use DKT or EKT assigned to logical Port 000 or attendant console.
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Make sure the handset is on-hook.
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Set the date:
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[PDN] #651 then date in YYMMDD format. [Redial].
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Set the time:
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[PDN] #652 then time in HHMMSS format. [Redial].
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Set the day:
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[PDN] #653 then digit for today’s day (1=Sunday, etc.). [Redial].
More Toshiba tips are available here. Shop for refurbished Toshiba Strata telephones with a one-year warranty here. -
OHP IntelliTouch Digital Message and Music On Hold
March 18, 2008 Posted by Alisa Meredith
Now available on-line, digital message and music on hold systems for businesses of all sizes. Starting at just $210, award-winning music and message on hold systems from OHP can give even small businesses that “big business” feel. Solutions work right out of the
box, but are easy to customize. Add content with an SD card, your PC or a CD (not all models) or use the included tracks.
Most Common Vodavi Questions
Posted by Kristen Watters
This is a listing of the most common questions people have when using only these Vodavi telephone systems:
Ifinite Digital, Starplus Digital, Triad, Mach 1, DVXII, III or IV, DVXplus II, DVXplus III, DVXplus IV, STS, STSe, XTS, XTS-IP, XTXc and XTSc-IP:
Setting the Date & Time:
At the main attendant’s phone, without lifting the handset dial 692 + YY MM DD HH MM
YY=last two digits of the year;
MM=two digits for the month (01-12);
DD=two digits for the day (01-31);
HH=two digits for the hour (in military, 00-23);
MM=two digits for the minutes
A confirmation tone will be heard and the time/date will be updated.
Making Conference Calls:
1. Make or receive first call, then press CONF button (do not press hold; the original call will be placed on hold automatically);
2. Make or receive second call, then press CONF button again.
3. Continue making or receiving calls and pressing the CONF button after each one.
4. Once all parties are on hold in conference mode, press the CONF button again and all parties will be joined together.
Note: The max. number of outside parties that can participate in the conference is five. Up to three inside parties can also be added to bring the combined total to eight and you count as one of them. Don’t forget that you are limited to the total number of lines or loop buttons available on your phone to reach these maximums.
You may leave a conference, while leaving the outside parties connected. Just press your CONF button before hanging up. If you want to rejoin the conference, just press the CONF button to reenter.
Last Number Redial:
Press the speed button and #. This will call the last number dialed from the dial pad.
Program Extension on Buttons (DSS/BLF):
1. Press the speed button two times;
2. Press the button you wish to program;
3. Dial the extension number you want to appear on that button.
4. Continue from step 2 for additional buttons or press the on/off (speaker) button to end programming.
Intercom Calls Not Coming Through Correctly:
There are three modes the phone can be set for to determine how intercom calls arrive, Handsfree, Private or Tone:
Your phone either has an H-P-T switch or button, or HF-PV-TN switch on the front edge.
If it’s a switch, then the H or HF position allows calls to be received and answered hands-free. P or PV allows calls to be received, but the recipient must lift the handset to talk back; the T or TN position forces the phone to ring on intercom calls.
If it’s a button, then when the button’s light is off, it’s in the Handsfree mode, if it’s on steady, it’s in the tone mode and if it’s flashing, it’s in the private mode.
NEC Electra Elite IPK User’s Guide
March 12, 2008 Posted by Alisa Meredith
Daylight Saving Time Begins Sunday March 9th
March 6, 2008 Posted by Alisa Meredith
It’s time to change those clocks again. Sunday at 2am local time, people in most areas of the US will put their clocks ahead one hour. No need to go looking through your phone system manuals, we have your instructions right here!
