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System Special!

Vodavi XTS Phone System with Voicemail just $1895.

 

"We've been buying from Main Resource for 10 years now and have always received great looking equipment at a fair price. Main Resource is the first company we call when we are looking for refurbished Inter-Tel and Executone phone equipment." --Bill Green, Virginia Telecommunications, Richmond, Virginia.

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Automatic Call Distribution (ACD)#

ACD is a function of some phone systems that routes and times calls and provides the data needed to generate detailed reports of call history. Reports are generated by separate computers equipped with special software. Available information will include the flow of calls, time unaswered, time to process, etc.

ACD comes standard with the Inter-Tel Axxess system and is available as a software upgrade on Vodavi systems. For reporting capability, you will need special software, cards and a separate computer. Ask your salesperson for details.

The features and operation of ACDs vary widely, but they all fill the same purpose. That is, to route incoming calls to agents organized into groups. Using sophisticated algorithms, Automatic Call Distribution determines which agent is next in line for a call, and if no agents are available, the calls are automatically placed on hold, transferred to a mail box, or into queue (where all employees can pick up the call).

Call Us at 800-397-8417 to ask what Automatic Call Distribution can do for your business.

Additional Customer-Service features may include:

  • Context-sensitive greetings
  • Music-on-hold
  • Verbal status announcements with estimated wait times
  • The ability to send a caller to voice mail, faxback or automated problem-resolution system.

VODAVI
Add-on ACD software modules are available for the Vodavi Starplus, Triad and Infinite DVXPlus telephone systems. They support up to sixteen 16-agent groups and offer features such as 8-party conferencing, agent Help facility and real-time supervisory monitoring for $1,500 to $5,000. Discover ACD+ reporting offers real-time report templates with the required Windows-based server. Also included are user-configurable large-character screen layouts, support for wallboard displays, and visual and audio alarms to warn supervisors of high call loads.

INTER-TEL
The Inter-Tel AXXESS PBX systems all include the AXXESSORY ACD module, providing full ACD functionality integrated with the rest of the phone system. The AXXESSORY ACD is packed with enough features to meet the needs of most small businesses with screen pops, call-routing mechanisms and on-hold announcements that keep users up-to-date with their place in line and anticipated wait times. Also available is the Taske ACD Toolbox. The Toolbox includes reporting functions including graphical real-time monitoring, forecasting, and traffic-study capabilities along with file-export options.

 
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Product Links:

Refurbished Comdial - Comdial phones, Comdial KSU, Comdial Cards
Refurbished Executone - Executone phones, Executone KSU, Executone Cards
Refurbished Inter-Tel - Inter-Tel phones, Inter-Tel KSU, Inter-Tel Cards, Inter-Tel Headsets
Refurbished Isoetec - Isoetec phones, Isoetec KSU, Isoetec Cards
Refurbished Premier - Premier phones, Premier KSU, Premier Cards
Refurbished Toshiba - Toshiba phones, Toshiba KSU, Toshiba Cards
Refurbished Vodavi - Vodavi phones, Vodavi KSU, Vodavi Cards
New Headsets - Inter-Tel, Plantronics

The registered trademarks of Executone, Isoetec, Inter-Tel, Vodavi, premier, Toshiba, Norstar and Comdial are used for the purpose of identification only. Main Resource, Inc is not affiliated with/or endorsed by these manufacturers. All refurbished items are fully covered by Main Resource's 1 year warranty. Authorized sales of OEM products will be covered by the OEMs expressed warranty.

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