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"We've been buying from Main Resource for 10 years now and have always received great looking equipment at a fair price. Main Resource is the first company we call when we are looking for refurbished Inter-Tel and Executone phone equipment." --Bill Green, Virginia Telecommunications, Richmond, Virginia.
The Secondary Telecom Market
What is the independent secondary market (ISM)? How do you buy from them? Consider an overview and a few issues to consider if you are an end user looking to buy from a secondary market vendor.
The secondary market is comprised of companies that purchase used and surplus equipment from end users, leasing companies and Manufacturer Authorized Distributors. Some are brokers that have little or no inventory and offer no installation, repair or maintenance services. Others, including Main Resource, offer the same services as the Manufacturer Authorized Distributors such as one-year warranties, repairs and technical support. Several companies in the secondary market, including Main Resource, have capability to perform component level repair on circuit cards and telephones.
If you are under a service contract from a manufacturer, check the contract for language that controls or limits your right to purchase equipment from sources other than the contract vendor. If it does, ask your vendor if it is possible to make changes to the contract. Inspect future contracts for any restrictions and negotiate changes before signing. Both parties to the contract should agree on who is responsible for warranty coverage of equipment obtained from sources other than the service contract vendor. If your current supplier will not continue your contract if you decide to purchase equipment from another vendor, ask your vendor to quote remanufactured and/or used equipment. Even if you have a contract, you may be able to purchase extra or replacement phones from a secondary dealer providing no changes need to be made to the central cabinet.
When purchasing equipment on the secondary market, make sure that the revision level will function properly with your existing system. A good secondary market vendor will be able to confirm this for you.
The effort involved in dealing with warranty issues depends on the type of maintenance service you have. If you have a labor only service contract in which you pay in advanced for labor, but separately for parts, you will need to deal directly with the vendor from whom you purchased the parts. This leaves you free to use secondary parts. If you have a parts and labor service contract on a call out basis, you pay for the labor in advance, so your vendor will replace any failed component covered under the contract. You will be responsible for obtaining warranty replacement from the vendor and paying the service provider for the replacement part if you did not have a spare. In light of that fact, consider having a spare on hand! If you have a technician on site you should expect the tech to replace the component with your spare.
Avoid potential problems with your distributor by clearly marking equipment purchased from third party sources. That way you will not inadvertently ask your distributor to honor another vendor's warranty. Some secondary market suppliers mark equipment with their own serial numbers and warranty expiration dates. Ask your vendor to check the tag before you send in the equipment to ensure that you are sending the equipment to the right place.
Refurbished Comdial -