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Comdial Digital Impression Telephone System#
System Attendant
Reference Guide

More Impression Speakerphone User's Information here.
Printable version of this information and user's information here.

Program Attendant Features

Creating LCD Response Message

Your phone system provides two default messages, "Back at…" and "Call…". You may add eight additional messages or choose not to use the default messages and create 10 customized messages.

To Store LCD Messages:

1. Write your messages (up to 16 characters) on the chart below.
2. Use the letter code table below to assign a number to each letter
3. Write these numbers on the line beside the message letters
4. Press ITCM
5. Dial "*#05"
6. Dial a message location number (0-9)
7. Dial "#" to clear the current message
8. Compose messages by dialing the two digit codes related to the letters
9. Dial "*" to save
10. Dial the next location number
11. Dial "#" to clear, compose messages with two-digit codes and press "*" to save
12. Repeat as needed
13. Press "SPKR to end.

Example: Create a message that will read as "GONE HOME" and program it to message location number 3.

1. Press ITCM
2. Dial "*#05"
3. Dial "3#"
4. Dial:
   G o n e H o m e
   41 66 65 35 42 66 64 35
5. Dial "*" and press SPKR to end.
6. When you have finished creating messages, fill in the list on the page below and give a copy to each station user.
   

Letter Code Table

LCD Messages Programmed

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Naming System Telephones

Assign a personal or group name to each telephone on the system to know who is calling you. The name may contain up to seven letters and will be show on the user's display and in the called party's display. Examples: SALES, TECH, K BROWN.

To Name a System Telephone:

1. Use the letter code above to create names for all telephones requiring a name
2. Press ITCM
3. Dial "*#06"
4. Dial the station number of the phone to be named (10-57)
5. Dial "#" to clear the current name
6. Dial the two-digit codes that correspond to the letters
7. Dial "*" to continue entering stations names (start at step number 4)
8. Press SPKR to end
9. Record names on the following pages

Download the printable version for a printable chart.

Music on Hold

To set music on hold:

1. Press ITCM
2. Dial "*#04"
3. Press "1" to enable or "2" to disable.
   The Light at button A1 (top left programmable button) will be illuminated when music on hold is enabled.

Setting the Night Transfer for Ringing Mode

Normal ringing assignments of incoming lines may be transferred to a station or stations for off-hour or special answering. Stations may also be assigned to answer any ringing outside line.

Set the night transfer mode from the attendant's station:

1. Press ITCM
2. Dial "*#03"
3. Dial "1" to enable or "2" to disable.
4. Press SPKR to end.

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Setting a night Transfer Button

To program a Night Transfer Button:

1. Press ITCM
2. Dial "**1"
3. Press one of the programmable buttons
4. Press ITCM
5. Dial "*#03"
6. Press SPKR to end.

Setting the System Clock

The time and date appear on the LCD speakerphone display. To set:

1. Press ITCM
2. Dial "*#01"
3. Dial two digits for year (00-99)
4. Dial two digits for month (01-12)
5. Dial two digits for day (01-31)
6. Dial two digits for hour (00-23)
7. Dial two digits for minutes (00-59)
8. Press SPKR to end

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Print Station Message Detail Accounting Records (SMDA)

If your system is connect dot a printer, you can command the system to print several different types of reports and to delete all stored SMDA records.

To Print:

1. Press ITCM
2. Dial "*#07"
3. Choose a report:
   · 1# - station report
   · 1 (port number # - single station report)
   · 2# - line report
   · 3# - SMDA department report
   · 4# - account codes
   · 5# - automatic reports
   · 6# - print all records
   · 7# - to delete SMDA records
   · 0# - Departmental Call Distribution
   · 8 - view (on LCD) the number of free records remaining in the system
   · 9 - to cancel printing
4. Press SPKR to end.

Storing System Speed Dial Numbers:

Store up to 99 speed dial numbers at the attendant telephone. All users will be able to access these from their individual stations. Distribute the list of stored numbers to all users for their reference.

To program:

1. Press ITCM
2. Dial "*#02"
3. Dial 01-99 to choose storage location
4. Dial "#" to clear the current entry
5. Choose the line that is to be used:
6. Dial 01-24 for lines 1 through 24
7. Dial 91-94 for line groups 1 through 4
8. Press ITCM for intercom
9. Dial the number to be stored. Press HOLD to insert a pause. Press TAP to store flash.
10. Press T/C
11. To program a name, enter the digits from the letter code chart above (up to 16 characters). Press T/C again to leave the name blank
12. Press T/C to save
13. Repeat steps 3-9 to store the next number
14. Press SPKR to end.

Download the printable version for a printable chart.

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System Alarm Reporting

When the system experiences a disruption, such as a failure to communicate with a particular station due to a disconnected station or an off-line system data printer, an alarm signal displays at the attendant's station. The attendant can command the system to display alarm codes on the LCD of their phone.

When enabled and a new alarm is present, a flashing "*" displays on the first line of your phone's LCD. Keep note of the alarms displayed and relate these to the installer of your system.

To Display Alarms:

Press and hold "*" for five seconds. The following information may be displayed:

"Station disconnected from station port for more than five minutes. Month, day, station port number and station extension number are shown. Example: 'Mo/Da Pxx xxxx A'"

"Communications difficulty between a station and the common equipment. The number of parity errors, up to 256 and the affected station port are shown. Example: 'xxx PARITY Pxx'"

"Data printer off-line. Example: 'PRINTER OFF LINE'".

Press "0" to cancel report displays. After alarm messages have been displayed the "*" is cleared from the LCD until another alarm occurs.

Transferring Calls To The Voice Mail System

Program a Transfer to Voice Mail button on your telephone:

1. Press ITCM
2. Dial "**1"
3. Press the empty programmable button to assign
4. Dial "6"
5. Dial the extension number of the voice mail station port
6. Press SPKR to end. Label the programmed button.

Transfer calls to voice mail:

1. While on a call, press the programmed button.
2. Press the DSS or the party to receive the voice mail message, or
3. Dial the extension number of the party to receive the message and dial "2".
4. Press SPKR to end.

Transfer Calls to a Secondary Attendant Telephone:

The installer of your system can arrange for station 12 to serve as a secondary attendant location. When enabled, incoming calls ring at the primary attendant's phone. Recalls from unanswered transfers or timed hold recalls will ring at both attendant stations.

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Digital Voice Announce (DVA)

Digital voice announce plays up to two minutes of up to four pre-recorded announcements (voice prompts and dialing instructions) and messages during an in-progress call.

Store DVA messages by delivering them from the telephone handset at station 10 or 12 or by playing the contents of a tape recording (see your installer for detailed instructions).

To store DVA messages:

1. Press ITCM and "*#08"
2. Choose the message style
   1. "1" for DISD (Direct Inward Station Dialing - for callers who bypass attendant) message style
   2. "2" for DCD (Departmental Call Distribution) style
3. Select DVA station port 10-57 and pres "#" to end the station selection
4. Press "0" to erase all the messages
5. Dial the code for the message type you wish to record
   • . "5" to record day answer message
   • "6" to record night answer message
   • "7" to record recall message
   • "8" to record drop message
   • "9" to stop recording.
6. Read the message into the telephone handset mouthpiece or start the audio tape recorder to play the message.
7. Press "9" to stop.
8. Dial the code for the next message, record the message and press "9" to stop. Repeat this step for each message.

Listen to stored messages:

Dial the code to listen to your recorded messages:

• "1" to play day answer message
• "2" to play night answer message
• "3" to play recall message
• "4" to play drop message
• "9" to stop playback

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To erase messages, press "0". To change DVA messages, repeat the storage procedure and make different selections.

To exit the DVA session, press SPKR.

Example Messages:

• Day Answer messages
  • For DCD callers, "Welcome to Main Resource's sales department. All of our agents are busy. Please stay on the line and an agent will answer your call as soon as possible."
  • For DISD callers, "Welcome to Main Resource. If you know your party's extension, please dial it now. To reach the operator, remain on the line.
• Night answer messages
  • For DCD callers, "Welcome to Main Resource's sales department. Our hours are eight to five Monday through Friday. Please call again during those hours."
  • For DISD callers, "Welcome to Main Resource's sales department. Our hours are eight to five Monday through Friday. Please call again during those hours."
• Recall messages
  • For DCD callers, "Please hold; an agent will be with you as soon as possible."
  • For DISD callers, "The party you have called is not available. Please dial a new extension number."
  • For DISD callers (when your system has the tracker paging system installed), "The party you have called is not available. Please dial a new extension number or dial '#' plus your call-back number followed by another '#' to page your party."
• Drop message
  • "Thank you for calling Main Resource, good bye."

   

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Direct Inward Station Dialing

Direct inward station dialing (DISD) allows an external party to call an intercom station directly, with no assistance from the attendant. The attendant must provide callers with the following information.

Give the caller a DISD line number the extension number associated with the station desired. When a caller makes a DISD call from an outside line, the system will answer with a continuous dial tone. At this point the caller should enter the extension number.

If the station is idle, the called station rings. If another station user answers the call, the caller may ask to be transferred to the desired station. If ringing stops and the dial tone sounds again, the caller may dial another extension. If the called station is busy, the call is placed on hold and camped-on at the busy station. If the call is not answered within a specified time frame, the busy tone is given, followed by a DISD dial tone. The caller may be returned to the DISD dial tone a total of three times and then the line is dropped.

If the called station is busy and is part of a hunt group, the caller is routed to an idle station in the hunt group when available. If an invalid extension number is dialed, an error tone sounds and the DISD dial tone is returned. If the extension number is not dialed within the programmed dial time limit, the call is routed to the DISD assist station if available. Otherwise, the line is dropped.

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