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Inter-Tel Encore ECX 100 Standard Telephone User's Guide
Hands-free mode may not be available at all stations

Looking for Encore ECX 1000 or 2000 Digital Telephone User's Guide?

Contents:

• Making Calls
• Transfer/Hold and Park
• Forwarding Calls
• Forward Group Calls
• Voice Mail
• Speed Dial
• Quick Reference Chart

Making Calls

Make an External Call:

• Lift the handset or use hands-free
• Dial "9" and the number

Call an Internal Extension:

• Lift the handset or use hands-free mode
• Dial the extension number (0 for operator and 20-59)

Transfer/Hold and Park

Transferring Calls to Another Extension:

• Press "Hookflash"
• Dial the extension number
• Hang up

Place a Call on Hold

• Press "Hookflash
• Hang up

Park an External Call

• Press "Hookflash"
• Dial "712" and the park location (1-5)
• Hang up.

Pick up a Parked Call:

• Dial "712" and the park location (1-5)

Forwarding Calls

Forward all Calls:

• Lift the handset or use hands-free
• Dial "732"
• Dial the extension number to receive the calls or enter an external phone number, starting with "9" and end with "#" or,
• Dial "710" to forward to your voice mail box.

Cancel:

• Lift the handset or use hands-free
• Dial "732"

Forward Calls when your extension is Busy:

• Lift the handset or use hands-free
• Dial "733"
• Dial the extension number to receive the calls or enter an external phone number, starting with "9" and end with "#" or,
• Dial "710" to forward to your voice mail box.

Cancel:

• Lift the handset or use hands-free
• Dial "733"

Forward Calls Not Answered after Four Rings:

• Lift handset or use hands-free
• Dial "734"
• Dial the extension number to receive the calls or enter an external phone number, starting with "9" and end with "#".

Cancel:

• Lift the handset or use hands-free
• Dial "734"

Forward Group Calls

Forward All Calls from a Group

• Lift the handset or use hands-free
• Dial "792" and the group number (180-199)
• Dial the extension number to receive the calls or enter an external phone number, starting with "9" and end with "#".

Cancel:

• Lift the handset or use hands-free
• Dial "792" followed by the group number (180-199)

Forward Calls When the Group is Busy:

• Lift the handset or use hands-free
• Dial "793" and the group number (180-199)
• Dial the extension number to receive the calls or enter an external phone number, starting with "9" and end with "#".

Cancel:

• Lift the handset or use hands-free
• Dial "793" followed by the group number (180-199)

Forward Calls When the Group Does Not Answer After Four Rings

• Lift the handset or use hands-free
• Dial "794" and the group number (180-199)
• Dial the extension number to receive the calls or enter an external phone number, starting with "9" and end with "#".

Cancel:

• Lift the handset or use hands-free
• Dial "794" followed by the group number (180-199)

Voice Mail
When you hear a broken dial tone upon lifting the handset, there is a new message in your mailbox.

Retrieve Messages:

• Lift the handset or use hands-free mode
• Dial "*" and your extension number
• Dial your password (default is "1111").
• Dial "1" to play messages

Speed Dial

Program Station Speed Dials:

• Lift handset or use hands-free
• Dial "75"
• Enter the location where you want to store the number (01-30)
• Dial the number to store.
• Hang up.

Use Station Speed Dials

• Lift handset or use hands-free
• Dial "74".
• Enter the location of the stored number (01-30).

Use System Speed Dials

• Lift handset or use hands-free
• Dial a system speed dial number ("8001" to "8500")
  
  

Encore CX Quick Reference

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