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Inter-Tel Encore ECX 1000 and ECX 2000 Digital Telephone User's Guide

Looking for Encore ECX 100 Telephone User's Guide?

Contents:

• Diagram
• Phone Setup
• Answering Calls
• Making Calls
• Transfer Calls
• Forward Calls
• Voice Mail Setup and Operation
• Station Speed Dial
• System Speed Dial

Phone Setup

Change Ring Tone:

• Select Program
• Press the Scroll Down key
• Select Ringing Options and select a new ring tone.

Change Display Contrast:

• Select Program
• Press the Scroll Down key
• Select Contrast Options and select a new ring tone.

Answering Calls

Answer a Call:

• Pick up the handset or
• Select "Answer the Call" and/or pick up the handset.

Hands-free Answer:

• Select "Answer the Call" or press the speaker key.

Making Calls

Place an Outside call:

• Lift handset
• Press the line key or dial "9" and then the number.

Place an Internal Call:

• Select "Internal Call"
• Select "Extension" or
• Dial the extension number
• Pick up the handset or press the speaker button.

Transfer Calls

Transfer a Call to an Internal Extension:

• Select "Internal Transfer"
• Select the extension
• Press "Transfer" when the call is answered.

Transfer a Call to an External Number:

• Select "External Transfer"
• Select an available line
• Dial the number
• Press "Transfer" when the call is answered.

Re-Direct a Call Ringing at Your Extension:

• Select "Re-Direct the Call"
• Select Extension

Send a Call Ringing on Your Extension to Voice Mail:

• Select "Forward to Voice Mail"

Forward Calls

Forward All Calls:

• Press the scroll down dial until "Forward" is displayed
• Select "Forward"
• Select "Forward All Calls"
• Dial the internal extension number or
• Dial 9 and the external number and press "Confirm" or
• Press "Forward to Voice Mail"

Cancel:

• Press "Cancel Forwarding"

Forward Calls when Your Extension is Busy:

• Press the Scroll down dial until "Forward" is displayed
• Select "Forward"
• Select "Forward When Busy"
• Dial the extension to receive the calls or
• Dial 9 and the external number, then press "Confirm", or
• Press "Forward to Voice Mail"

Cancel:

• Press the Scroll down dial until "Forward" is displayed
• Select "Forward"
• Select "Forward When Busy"

Forward Unanswered Calls (Calls not answered after 4 rings):

• Press the Scroll down dial until "Forward" is displayed
• Select "Forward"
• Choose "Forward On No Answer"
• Dial the extension number to receive the calls or
• Dial 9 and the external number, then press "Confirm", or
• Press "Forward to Voice Mail"

Cancel:

• Press the Scroll down dial until "Forward" is displayed
• Select "Forward"
• Choose "Forward On No Answer"

Forward Calls from a Group:

• Press the Scroll down key to "Group Forward" and select
• Choose the group to be forwarded
• Select "Forward all calls"
• Dial the extension to receive the calls or
• Dial 9 and the external number, then press "Confirm", or
• Press "Forward to Voice Mail"

Cancel:

• Select "Cancel Group Forward"
• Select the group

Forward Calls When the Group is Busy:

• Press the Scroll down key to "Group Forward" and select
• Choose the group to be forwarded
• Select "Forward When Busy"
• Dial the extension to receive the calls or
• Dial 9 and the external number, then press "Confirm", or
• Press "Forward to Voice Mail"

Cancel:

• Press the Scroll down key until "Group Forward" is displayed
• Select "Group Forward"
• Select the group
• Choose "Forward When Busy".

Forward Calls on Group No Answer (after 4 rings):

• Press the scroll down key to "Group Forward", select
• Select the group to be forwarded
• Select "Forward on no answer"
• Dial the extension to receive the calls or
• Dial 9 and the external number, then press "Confirm", or
• Press "Forward to Voice Mail"

Cancel:

• Press the Scroll down key to "Group Forward" and select

Voice Mail Setup and Operation

Record Personal Greeting:

• Press the button
• Select "Voice Messaging"
• Enter your extension number
• Enter your Voice Mail password - default is "1111" followed by "#"
• Select "Greetings" and follow the text and voice prompts.

Listen to Messages:

• Choose "New Voice Messages"
• Enter your extension
• At the prompt, enter your password followed by "#" and
• Select "Play"

Change Your Password:

• Press the button
• Select "Voice Messaging"
• Enter your extension number and password, followed by "#"
• Press the Scroll down key
• Select "Change Password"
• Enter your new password (up to 8 digits long)
• Select "Confirm"

Station Speed Dial

Program Speed Dial Entries:

• Press (directory)
• Select "Personal Entries"
• Select the index to program and enter the number
• Select "Confirm"
• At the prompt, use dial pad keys to enter letters. Wait 2 seconds between characters. Repeat for up to 10 characters.
• When finished, select "Confirm"
• Press the speaker button to finish.
• Dial a Station Speed Dial Number
• Press
• Select "Personal Speed Dial"
• Select the desired location.

System Speed Dial

Program Speed Dial Entries:

• Press
• Press the Scroll down dial
• Select "System Entries"
• Enter the Speed-Dial password (default is "0000")
• Enter the number of the index you want to program
• Select "Confirm"
• At the prompt, use dial pad keys to enter letters. Wait 2 seconds between characters. Repeat for up to 10 characters.
• When finished, select "Confirm"
• Press the speaker button to finish

Dial a System Speed Dial Number:

• Press
• Select "System Speed Dial"
• Enter the first letter of the name or scroll through the list.
• Select the desired entry.

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206 N. Towne Avenue
Pomona, California 91767
Toll Free: 800-397-8417

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