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Inter-Tel Axxess Executive Digital Terminal and
Voice Mail Tips

To get answers to the questions below, click on the questions with your mouse. Get a printable version of all the questions and answers.

Browse our inventory of Inter-Tel telephones on-line.

Information below may apply to INTER5504100 ( 550.4100 ) or INTER5504500 ( 550.4500 )


Answering Calls

Answer a Hands-free Intercom Call:

1. Either begin speaking or lift the handset.

Answer a Ringing Intercom Call:

1. Either press "SPKR" or "ANSWER" to respond hands-free, lift the handset or press the flashing IC key.

Answer an Outside Call:

Lift the handset, press "ANSWER" or press the flashing key.

Pick Up a Call from Another Extension:

1. Lift the handset and press "4".
2. Dial the extension where the call is ringing or holding.

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Making Calls

Make an Outside Call:

1. With our without lifting the handset, press "Outgoing".
2. Dial the desired number (if account codes are required, you must enter the number before you place the call).

Make an Emergency Call:

Dial 911. This will dial the preprogrammed emergency number, even if 911 is not supported in your area. You do not have to press "Outgoing" first.

Make an Intercom Call:

1. With or without lifting the handset, dial an extension.
2. If you hear a double tone, your call has been connected to an extension that is using hands-free mode. Begin speaking. If you hear continuous ringing, wait for the call to be answered.

Redial an Outside Number:

Press redial after selecting a line.

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Placing Conference Calls:

1. While on a call, press the "CNF" button.
2. Place the next call and press the "CNF" button. Repeat if desired.
3. Press the flashing "CNF" button to complete the conference.

Use Station Speed Dials:

1. Lift the handset
2. Press an idle line key.
3. Press the speed dial key or dial " 382" and the speed dial bin number (0-9)

Use System Speed Dials:

1. Press the "¥" button.
2. Enter "381".
3. Press the 3-digit bin number (000-999).
4. Press the "#" key to dial the number.

Preferences and Programming

Program Name buttons:

1. Press the "¥" button.
2. Enter "397".
3. Press the button you want to program.
4. Enter the four-digit extension number.

Use Distinctive Ring:

1. Lift the handset or press "SPKR"
2. Press "¥".
3. Enter "398".
4. Press 0-9 on the keypad.
5. Press "SPKR" when you hear the ring you want.

Program Station Speed Dials:

1. Do not lift the handset.
2. Enter "383".
3. Enter the 2-digit bin number (0-9) or press the speed dial key you want to program.
4. Dial the number to be stored.
5. Press "#".

Change Volume Levels:

Press the high or low side of the volume key, press the "VOL UP" or "VOL DN" key or press the up or down arrow on the volume key. To save, press the middle of the key.

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Call Processing

Place a call on Hold:

Press and hang up.

Retrieve a call on Hold:

Lift the handset and press the flashing key.

Use Call Waiting:

If you hear the call waiting tone, end your current call or put it on hold. Press "ANSWER" or the flashing key.

Transfer a Call To Another Extension:

1. Press "TRANSFER".
2. Dial the extension number.
3. Wait for an answer, announce the call and hang up.
4. If the party is unavailable, press the flashing key to retrieve the call.

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Transfer a Call to Voice Mail:

1. Press "TRANSFER".
2. Dial the voice mail extension number.
3. Dial the mailbox number and hang up or just hang up to send the caller to the voice mail menu.

Transfer a Call to an Outside Number:

1. Press "TRANSFER"
2. Dial the desired phone number.
3. Wait for an answer, announce the call and hang up. If the call does not go through, press the flashing key to retrieve the call.

Forward Calls:

1. Press "FWD". For Executive, Professional and model 8560 Display phones, select a menu key.
2. Select one of the following:
a. To forward to an outside number, select an outside line and dial a telephone number.
b. To forward to an extension number, enter the extension number.
To forward to a voice mailbox, dial the voicemail extension.

Cancel Call Forwarding:

Press "FWD". For Executive, Professional and model 8560 Display phones, press the FWD OFF menu key.

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1. Lift the handset and dial "7".
2. Dial the desired zone number (0-9).
3. After the tone, make your announcement.
To end, hang up by pressing the hook switch or replacing the handset


Voice Mail Options

Access Your Mailbox when your "MSG" key is lit:

1. Lift the handset or press the "SPKR" button.
2. Press "MSG".
3. Enter your password and press "#".

Access Your Mailbox when your key is NOT lit:

1. Lift the handset or press the "SPKR" button.
2. Dial the voice mail extension number.
3. Press "*".
4. Enter your mailbox number, your password and press "#".

Access Your Mailbox from Outside the Office:

1. Dial in and enter the voicemail extension number.
2. Press the "*" key and follow the prompts.

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Initializing Your Mailbox:

To access you voice mailbox, press "SPKR" or lift the handset. Enter the voicemail extension number. Your temporary password is your extension number. Follow the prompts.

Listen to Messages:

Press "1" to listen.
While listening to messages you may:
· Press "#" to skip to the end of the message
· Press "1" to back up.
· Press "2" to pause. Press any key to continue.
· Press "3" to skip ahead.
· Press "4" to lower the volume.
· Press "5" to play the message envelope.
· Press "6" to raise the volume.
· Press "7" to save the message.
· Press "9" to delete.

After messages play, you may:

· Press "1" to replay.
· Press "2" to reply by making a return call (if enabled).
· Press "3" to forward a copy of the message to another extension.
· Press "4" to listen to the previous message.
· Press "5" to play the envelope (call information).
· Press "6" to listen to the next message.
· Press "7" to save.
· Press "9" to delete.

Leave a Voice Mail Message:

1. Access voice mail as described above.
2. Press "2".
3. Dial the destination mailbox.
4. Press "#" to confirm the agent's name.
5. After the tone, begin recording.
6. When finished, hang up or press "#" for more options.

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# Instructions provided herein will not work on all configurations. Some features may require additional hardware or specific software versions.

Please Note: If you need more information than is supplied here, we will be happy to assist you by telephone at 800-397-8417 (speak with sales) for a nominal fee of $45 for 15 minutes.

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Refurbished Isoetec - Isoetec phones, Isoetec KSU, Isoetec Cards
Refurbished Premier - Premier phones, Premier KSU, Premier Cards
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