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Encore CX Station User's Guide
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Zone Type |
Press |
All Call |
#0 |
Internal Zone 1 |
#1 |
Internal Zone 2 |
#2 |
Internal Zone 3 |
#3 (3672 and 36112 only) |
Internal Zone 4 |
#4 (3672 and 36112 only) |
Internal All Call |
#5 |
External Zone 1 |
#6 |
External Zone 2 |
#7 (3672 and 36112 only) |
External All Call |
#8 (3672 and 36112 only) |
Use this feature to have someone on the system reach you immediately.
Responding to a Meet Me Page:
Hang up.
If you call a station that is unattended or in Do Not Disturb mode, you can leave a message waiting indication that will prompt the party to call your extension when they are available.
When on a call and one ring burst is heard while the HOLD button is flashing, press HOLD to connect to the calling station. Press the flashing line button or loop key to take the call.
The employee designated the secretary station may signal the executive station by using the Call Wait feature by dialing 3 or pressing the programmed Call Wait button.
01 - Out to Lunch02 - On Vacation03 - Out of Office-Back AM04 - Out of Office-Back PM05 - Out of Office-Back TOM06 - Out of Office-Back UNKN07 - Out of Town
08 - In a Meeting
09 - At Home
10 - At Branch Office
00 - Cancel Message
11-20 - Custom messages set by the main attendant (3672 and 36112 only).
A |
12 |
B |
*2 |
C |
#2 |
D |
13 |
E |
*3 |
F |
#3 |
G |
14 |
H |
*4 |
I |
#4 |
J |
15 |
K |
*5 |
L |
#5 |
M |
16 |
N |
*6 |
O |
#6 |
P |
17 |
Q |
*1 |
R |
*7 |
S |
#7 |
T |
18 |
U |
*8 |
V |
#8 |
W |
19 |
X |
*9 |
Y |
#9 |
Z |
#1 |
BLANK |
## |
Account codes may be entered before or during a call. One of your station's programmable buttons must be programmed for this purpose.
Button Programming Codes: |
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Access a Specific Line |
88 plus line number (01-36) |
Internal Zone 4 |
#4 (3672 and 36112 only) |
Account Code Enter |
71 |
Internal All Call |
#5 |
Alarm Reset |
75 (816 only) |
External Zone 1 |
#6 |
Attendant Override |
78 |
External Zone 2 |
#7 (3672 & 36112 only) |
Auto Save Redial |
294 |
External All Call |
#8 (3672 & 36112 only) |
Background Music |
73 |
System All Call |
#0 |
Call Park |
250-255 |
Pooled Group |
Group access number |
Call Wait |
3 |
Group 1 |
9 |
Custom Messages |
72 and the number (11-20) of the message to use (3672 & 36112 only) |
Group 2 |
81 |
Dial Memo |
293 |
Group 3 |
82 |
Directed Call Pickup |
*plus the station number (100-211) |
Group 4 |
83 |
Group Call Pickup |
** |
Group 5 |
84 |
Hunt Groups |
260-267 (3672 and 36112 only) |
Group 6 |
85 |
Intercom Hold |
76 |
Group 7 |
86 |
Last Number Redial |
SPEED * |
Group 8 |
87 (816 only) |
Loop Button |
79 |
Pre-Selected Messages |
72 and message number (00-10) |
Meet Me Answer |
## |
Remove Station from UCD 278 |
(3672 & 36112 only) |
Night Service |
70 |
Save Number Redial |
SPEED # |
Paging |
#0 for All Call |
Station Speed Number |
SPEED plus 2 digit number (00-19) |
Internal Zone 1 |
#1 |
System Speed Number |
SPEED plus 2-digit number (00-99) |
Internal Zone 2 |
#2 |
Voice Mail Groups |
240-247 (2672 & 36112 only) |
Internal Zone 3 |
#3 (3672 & 36112 only) |
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Off-Hook Voice Announce (OHVA):
If your station is programmed for OHVA, when another system user uses the CALL WAIT feature, a warning tone will sound and there will be a voice cut-through on your speaker. If you are on your speakerphone, the CALL WAIT signal (muted ringing) will result.
Special Conference Call Options:
Add more conference parties by pressing CONF, calling the party and pressing CONF twice.
Unsupervised Conference:
You can initiate a conference between yourself and two outside parties, exit
and leave the remaining callers in the conference call.
Re-enter an Unsupervised Conference:
End an Unsupervised Conference:
Press CONF while on-hook.
Cancel Forward Off Premise:
Forward Calls to Uniform Call Distribution (UCD), Hunt Groups or Voice Mail:
4 - no answer calls5 - busy calls6 - busy and no answer callsDial the 3-digit pilot number.270-277 - UCD groups 1-8260-267 - Hunt groups 1-8240-247 - Voice mail groups 1-8After the confirmation tone, go off-hook and press DND/FOR.
Uniform Call Distribution (UCD) Agent In/Out:
To re-enter the group, repeat the steps above.
# Instructions provided herein will not work on all configurations. Some features may require additional hardware or specific software versions.
Please Note: If you need more information than is supplied here, we will be happy to assist you by telephone at 800-397-8417 (speak with sales) for a nominal fee of $45 for 15 minutes.
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