Executone IDS Automatic Call Distribution Operation
Six Key and Single Line Phones #
Programmable
Key Telephone Operations are Covered Here
Download a printable version of this information here.
Contents:
Logging On/Off
Log on automatically - Lift the handset, dial 730 and your 3-digit agent number.
Replace the handset.
Log on manually - Lift the handset, dial 730* and your ACD manager assigned
1-digit priority number. Dial your 2-digit group number and your 3-digit agent
number. Replace the handset.
Log off - Lift the handset, dial 731. Replace the handset.
Unavailable
To be unavailable for ACD calls, lift the handset, dial 732 and replace the
handset.
To cancel, lift the handset, dial 733 and replace the handset.
Qualify
"Qualifying" labels a call according to the nature of the call. After
call, lift the handset, dial 734 and the 3-digit qualification code. Replace
the handset. This feature must be enabled for this function to work on non-ACD
calls.
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Help
When on a call, place it on hold (press the switch-hook and quickly release),
dial 735 and replace the handset or reconnect to the call you were one. Your
supervisor is alerted to your request for assistance.
To cancel your request while on a call, place it on hold as above, dial 736
and replace handset or reconnect to the call.
To request help when you are not on a call, lift the handset, dial 735 and
replace the handset.
To cancel your request when you are not on a call, lift the handset, dial 726
and replace the handset.
Wrap Up
To cancel any remaining wrap up time, lift the handset and then replace the
handset.
Transfer
Transfer a Call to ACD Group
Using a single line phone to transfer a call to an ACD group, quickly press
and release the switch-hook. Dial #, then 47 and the 2-digit ACD group number.
To announce the call when transferring to an ACD group, press the "TR/CON"
key. Dial 477 (software version 2.0) or 48 (all others starting with 2.0.2)
then the 2-digit ACD group number. If all agents are busy you will be queued
for the next available agent. When the agent answers, announce the call and
hang up or if you would like to have a conference call, press the "TR/CON"
key before hanging up.
Using a single line phone to announce the call when transferring to an ACD
group, press and quickly release the switch hook. Dial #. Dial 477 (software
version 2.0) or 48 (all others starting with 2.0.2) then the 2-digit ACD group
number. If all agents are busy you will be queued for the next available agent.
When the agent answers, announce the call and hang up.
# Instructions provided herein will not work
on all configurations. Some features may require additional hardware or specific
software versions.
Please Note: If you need more information than is supplied here,
we will be happy to assist you by telephone at 800-397-8417 (speak with sales) for a nominal fee of $45 for
15 minutes.
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