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Isoetec System 96 Automatic Call Distribution Agent User's Guide#The Isoetec System 96 ACD allows a few agents to handle a large number of incoming calls quickly and easily. Calls are distributed evenly among agents, waiting calls are routed to the next available agent and information recorded on call traffic assists in management. Contents:
ACD Log Key: The LOG key on your phone is programmed
to sign you in or out of the system. Using the Self-Test Feature on your Phone:
Log in to ACD:
Log off ACD:Press the lighted "LOG" key. The LED will go out and you are logged off. Answer a Call Using a Handset: Lift the Handset Answer a Call Using a headset with "ZAP" is programmed to "Yes": If using a headset, ask your ACD manager to program the "ZAP" feature to "yes" and you will be automatically connected to an incoming call after hearing 3 beeps. When using this feature, make sure you log off before removing your headset. Otherwise calls will continue to be routed to your headset. Call is automatically connected after you hear 3 beeps. Press "Rls" to end the call. Answer a Call Usine a headset when "ZAP" is programmed "No": Press "Rls" key when you hear the camp tone. Press "Rls" to end. ACD WRAP UP Key: QUALIFY Key:
ACD NOT AVAIL Key:
Transferring Calls to Another ACD Group:
# Instructions provided herein will not work on all configurations. Some features may require additional hardware or specific software versions. Please Note: If you need more information than is supplied here, we will be happy to assist you by telephone at 800-397-8417 (speak with sales) for a nominal fee of $45 for 15 minutes. |
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