Medley/IDS Telephone Tips #
(Not All Phones will have all these features)
To get answers to the questions below, simply click on the questions with
your mouse. Get
a printable version of all the questions and answers.
General
|
Voice Mail Operations
|
ACD (Automatic
Call Distribution) Operations
|
General
Take an Incoming Call:
- From a ringing phone, lift the handset or press HF for hands-free use.
- From a non-ringing phone, press the blinking line key.
Handle Multiple Calls:
- Put the first call on hold by pressing the Hold/DND key.
- Press the blinking line key to answer the 2nd call.
- Put the 2nd call on hold.
- Return to the 1st call by pressing the line key.
Place an Intercom Call
Using a Name Key:
- Press a name key and begin speaking.
If you do not have a name key:
- Press "MORE" or "F2".
- Press the ICM key.
- Enter the extension number and begin speaking
top of page
Transfer a Call to an Extension
Using a Name Key:
- Press the name key.
- Announce the call or hang up to complete the transfer.
If you do not have a name key:
- Press "TR/CN" and dial the extension number.
- Announce the call or hang up to complete the transfer.
Transfer a Call to Voice Mail:
- Press the VM Key
- Dial the extension number.
- Hang up
Use Call Monitor (Screening):
- Press "MORE" or the "F2" key.
- Press the "MON" key.
- Any incoming voice mai lmessage will be played through the speaker.
- To intercept the call, lift the handset or press the "HF" key.
Turn Call Monitor Off:
- Press "MORE" or "F2".
- Press "MON".
top of page
Place a Call in Park:
Allows a call to be placed where it can be picked up at any station.
- Press "PARK"
- Choose a zone (1-3) and hang up.
Retrieve a Call From Park:
- Press "PARK"
- Enter the corresponding park station
Page Someone:
- Press the "PAGE" Key.
- Press "0".
- Make your announcement and hang up.
Recording and Playing Conversations:
Record a Conversation:
Note: Questions regarding recording intrastate wireline conversations should
be addressed to your state public utility commission. Regarding interstate conversations,
be aware that several states require, under most circumstances, the consent
of all parties to a conversation. Exemptions may exist in certain situations.
- Press "MORE" or "F2".
- Press "REC" to begin recording.
- End recording by pressing "REC" again or by hanging up.
Play a Recorded Conversation:
- Press the "VM" key.
- Press the "REC" key.
- The Newest recording plays first.
top of page
Redial:
- Press "MORE" or "F2".
- Press the "RDL" key.
Change a Phone's Ring Tone:
- Press "Menu" or "F1".
- Dial "41"
- Listen to ring tones by pressing 1,2,3 or 4.
- Press "#" to select a tone.
Change a Phone's Ring Volume:
- Press "Menu" or "F1".
- Dial "42".
- Listen to ring tones by pressing 1,2,3 or 4.
- Press "#" to select.
Change the Handset or Speaker Volume While on a Call:
- Press "MORE" or "F2".
- The display shows "Vol+" or "Vol-".
- Press the key under the display until you hear the desired volume.
Place a Call Using System Speed Dial:
- Press the 3-digit access number (600-699)
Answer a Call Ringing at Another Extension:
- Press the "Pick UP" key.
- Press the name key of the extension that is receiving the call.
top of page
Initiate a Conference Call:
- While on a call, press "TR/CN".
- Place the next call.
- Press "TR/CN" again to connect all parties.
- This maybe repeated to include a fourth party if desired.
Mute my Phone While I'm on a Call:
Forward Calls to Another Extension or Voice Mail Box:
- Press the "FWD" key.
- Press "VM" to transfer to voicemail.
- Press the extension number to forward calls to another station.
Cancel Call Forwarding:
- Press the "FWD" key twice.
Check the Settings of a Programmable Key:
- Press "MENU".
- Enter "03".
- As you press each key, its programming will be displayed.
top of page
Use a Headset:
When using a headset, the hookswitch is disabled. Use "HF" to connect
to or disconnect from a call.
Place a Call Using a Headset:
- Press the "HF" key.
- Press a line key.
- Enter the phone number.
Change a Station's Display Name:
Change the LED read out at the top of the phone.
- Press the MENU key.
- Press PARK 3 key.
- Input the Installer Password. It is 789# at default.
- Dial 3 for Station Programming.
- Dial 1 for Extension Definition and Routing.
- Dial the Extension number of the phone you want to program then dial #.
- Dial in the letters for the display.
- Dial # then # again.
- Hang up.
Voice Mail Operations
Change My Voice Mail Password:
- Press "MENU".
- Press "5".
- Press "1".
- At the prompt, enter a new password.
Access Voice Mail:
- Press the "VM" key.
- Enter your password and follow the prompts.
Access Voice Mail from Outside the Office:
- Call in to your office
- Dial "*".
- Dial your mailbox (extension) number.
top of page
Leave a Message for an Internal Extension:
- Press "VM".
- Press the name key.
- Enter the extension of the person you wish to leave a message for.
- Press "1" to skip the greeting.
Record a Personal Greeting.
- Press "MENU" of "F1".
- Enter "11".
- Begin speaking at the tone.
- Press "1" to stop.
Example Greeting:
"Hello, you have reaced the voice mailbox for ......... Please leave a
detailed message so that I can get back to you with the information you need.
If you let me know the best time to reach you I will try to get back to you
then. Thank you for your call."
Access a Guest Voice Mailbox:
- Press the "VM" button on any phone.
- Press "*" and the mailbox number. (ACD)
top of page
Automatic Call Distribution Operations
Log in to ACD:
"WRAP" Mode:
When you end a call, going in to "WRAP" delays the assignment of
the next ACD call to you so you have time to complete any wrap-up activities
before taking another call.
Use the "WRAP" key:
- While logged on as an ACD agent, press the "WRAP" key prior to
disconnecting with the caller.
Manually End "WRAP" Mode:
# Instructions provided herein will not work
on all configurations. Some features may require additional hardware or specific
software versions.
Please Note: If you need more information than is supplied here,
we will be happy to assist you by telephone at 800-397-8417 (speak with sales) for a nominal fee of $45 for
15 minutes.
*Information will be sent in 3 sections over a period of 3 days. You will
also receive our periodic special offers, sent not more than every month or
so. You may unsubscribe at any time.
|