Vodavi Infinite TalkPath Voice Mail#
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The menu can be access by pressing "#" on the dialpad
of any push button telephone.
The "*" key replays the selections of the current menu.
The key "#" returns you to the previous menu.
You will need some information before you can use your new voicemail system:
Number to access the voicemail system:_________________________________
Your mailbox number:______________________________________________
Your extension number:_____________________________________________
Default security code:_______________________________________________
Voice Messaging Menu Structure
Listen to Messages

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Send a Message

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While Listening: |
61 |
Skip to save messages |
62 |
Pause |
63 |
Skip |
64 |
Slow Down |
66 |
Speed Up |
68 |
Volume Down |
69 |
Volume Up |
7 |
Rewind |
8 |
Fast Forward |
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After Listening: |
1 |
Replay |
2 |
Save |
3# |
Delete |
4 |
Forward |
5 |
Reply |
8 |
Date & Time |
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Record Message. Press any key when finished. |
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1 |
Message OK |
2 |
Listen |
3 |
Cancel |
4 |
Append |
5 |
Re-Record |
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Send Options |
** |
Spell Name |
*4 |
Guest Mailbox |
*5 |
System List |
*6 |
Outside Numer |
*7 |
Distribution List |
# |
Backup |
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1 |
Private |
2 |
Urgent |
3 |
Cancel |
4 |
Confirm Delivery |
5 |
Future |
6 |
Send Msg. |
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Press "1" for Extension Settings |
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1 |
Forward to Personal Mailbox |
2 |
Blind Transfer |
3 |
Supervised Transfer |
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1 |
Greeting |
2 |
Password |
3 |
Name |
4 |
Delete Sent Msg. |
8 |
Other |
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1 |
Notification Settings |
2 |
Mailbox State |
3 |
Distribution List |
4 |
Guest Mailbox |
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1 |
Standard |
2 |
Temporary |
8 |
Other |
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1 |
Internal (future) |
2 |
Busy |
3 |
Time Sensitive |
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Accessing the Voice Mail System
- Dial the internal extension or outside phone number of the system.
- Enter your mailbox number when prompted.
- Press "*".
- Enter your password at the prompt. The "*" key is the default
password set at the factory. Your system administrator may have changed this.
- Press the voice mail button or dial the voice mail pilot number.
- Enter your password.
Mailbox Setup
- If the "First Time Help" feature is enabled, you will be guided
through the process. Record your name.
- Change your security code.
- Record your personal greeting.
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Accessing and Using Your Mailbox
When you access your mailbox, the system will play a message stating the number
of new and saved messages in your mailbox. The menu will then provide the following
options:
Use Key: |
To: |
1 |
Retrieve messages |
2 |
Send a message |
6 |
Acess extended options |
8 |
Access personal options |
0 |
Transfer to a mailbox or extension |
Change Your Password
The password is, by default, a four-digit number. To change:
- Press "8" at the main menu.
- Press "2" to edit your password. Your current password is played.
- Press "##" to keep the current password or after entering a new
password.
If you forget your code, the administrator can reset your mailbox.
Greetings
There are several greeting types available:
- Standard - played when you are unable to answer a call.
- Temporary - played only when activated (for vacation days, sick days, etc.)
- Internal - plays when fellow employees on the system dial your extension.
- Busy - plays when your line is busy.
- Time Sensitive - the administrator defines any of nine possible time periods.
Check with the administrator before using the prompts.
To record a new standard greeting:
- Access your voice mail box.
- Press "8" (personal options).
- Press "1" (to edit greeting types).
- Press "1" (to edit the standard greeting)
- Press "1" (to listen to the current greeting).
- Press "2" (to record).
- Press any key when finished recording.
- Optionally,
- Press "1" to hear the greeting
- Press "2" to re-record
- Press "3" to erase
- Press "#" to go back.
Note: until you record a standard greeting the system will play, "At
the tone, record your message, then press any key to finish recording
or stay on the line and an operator will be with you momentarily."
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Retrieve Your Messages
When listening to your messages, new messages are played back before saved
messages, in the order received. To retrieve:
- Enter your mailbox number,
- Dial "*".
- Enter your password.
- Press "1" to retrieve.
While listening to your message, you may:
Dial: |
To: |
61 |
Skip to saved msgs. |
62 |
Pause |
63 |
Skip |
64 |
Slow down |
66 |
Speed up |
68 |
Volume down |
69 |
Volume up |
7 |
Rewind |
8 |
Fast Forward |
After listening to your message, you may:
Press: |
To: |
1 |
Replay |
2 |
Save |
3# |
Delete |
4 |
Forward |
5 |
Reply |
8 |
Date & Time |
All retrieved messages must be either deleted or saved (saved messages will
be automatically erased after a specified time period (usually one week). Messages
may also be forwarded to another mailbox.
Send a Message
- Enter your mailbox number.
- Enter "*".
- Enter your password.
- Press "2".
- Record your message after the tone.
- Press any key to finish.
- At this point you may,
Press: |
To: |
1 |
Message ok (send) |
2 |
Listen |
3 |
Cancel |
4 |
Append |
5 |
Re-Record |
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Mailbox State
The mailbox state determines how an unanswered call is handled. To choose a
state:
- Enter your mailbox number
- Enter your password
- Press "8" for Personal options
- Press "8" for Other options
- Press "2" for state to hear the current state and any available
options.
Available states are:
- Turn Greeting Off - disables the mailbox greeting. The caller will hear
only the tone as a prompt to leave a message.
- Turn Greeting On - enables the mailbox greeting.
- Forward to Mailbox - Transfer a call to another mailbox.
- Forward to an Extension - Transfer a call to another extension.
- Forward to a Menu - Transfers the caller to a custom designed menu with
a number of selections.
- Mailbox Off - Disables the mailbox. A caller hears, "This mailbox is
not available. Press "1" to try another mailbox or "0"
for an operator".
Notification
Message notification causes the system to contact you at an alternate phone
number or paging device when a message is left in your mailbox. To set,
- Enter your mailbox number and password.
- Press "8" for Personal options
- Press "8" for Other options.
- Press "1" for notification.
- Select the type of notification. Options include:
- Immediate - the system notifies you when the message is left.
- Timed - the system waits until a set time before notifying you.
When the system calls to notify you, you will hear, "I have a new message
for (Your Name). Please enter your password to accept the message". If
you are not available when the system tries to call you, it will redial you
until you receive the message.
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Send a Message to a Distribution List
This feature is available only if the Lists setting in Class of Service must
have been set to Personal, System or both.
- Enter your mailbox.
- Enter "*".
- Enter your password.
- Press "2".
- Record your message.
- Press any key to finish.
- Select one of the following options:
- 1 - Message OK
- 2 - Listen
- 3 - Cancel
- 4 - Append
- 5 - Re-record
- When the messages is ready, press "*" for address options
- Press "5" to send to a system list.
- Press "7" to send to a personal list.
- Enter the system or personal list number (0-9).
- Press "#" to confirm or "*" to cancel.
- Press "#" to send.
- Press "*" to re-enter the destination.
Create a Personal Distribution List (when available):
- Enter your mailbox number.
- Enter your password.
- Press "8" for Personal options.
- Press "8" for Other options.
- Press "3" for distribution list.
- Enter the list number (0-9).
- Enter "#" to confirm.
Add/Delete Entries to your Distribution List:
- Enter your mailbox number.
- Enter your password.
- Press "8" for Personal options.
- Press "8" for Other options.
- Press "3" for distribution list.
- Press "1" to edit a list.
- Enter the list number (0-9).
- Press "2" to add a mailbox number or "3" to delete.
- Enter mailbox number followed by "#".
- Repeat steps 8 and 9 until finished.
- Press "#".
Delete a Distribution List:
- Enter your mailbox number
- Enter your password.
- Press "8" for Personal options.
- Press "8" for Other options.
- Press "3" for distribution list.
- Press "3" to delete a list.
- Enter the list number (0-9).
- Press # to confirm or press "*" to cancel.
Guest Mailboxes
Create up to ten guest mailboxes where a visitor may receive messages only
from you.
- Enter your mailbox number.
- Enter your password.
- Press "8" for Personal options.
- Press "8" for Other options.
- Press "4" for a guest mailbox.
- Press "2" to create.
- Enter the mailbox number followed by "#".
Once the mailbox is created, you may:
Press: |
To: |
1 |
List mailboxes |
2 |
Create mailbox |
3 |
Delete mailbox |
4 |
Edit greetings |
# |
Go back a menu |
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Leaving Guest Messages
- Enter your mailbox number
- Dial "*".
- Enter your password.
- Press "2" to record.
- Record your message and press any key to finish.
- To approve message, press "1".
- Press "*" for address options.
- Press "4" for guest mailbox.
- Enter the guest mailbox number followed by "#".
- Press "#" to send the message.
Retrieving a Guest Message
- Call in to the voice mail system.
- Access the mailbox of the user who set up your mailbox.
- Press "4" while listening to the mailbox greeting.
- After the greeting, enter the mailbox number and "#".
- After listening you may,
- 1 - replay
- 2 - reply to sender
- 3 - play next message
- 8 - time stamp
Automated Attendant
See the menu structure on the first page of this document.
System Access
Auto Attendant system access allows a mailbox user to set and edit special
features. Infinite TalkPath automated voce processing transfers calls in several
different ways, which may be changed by mailbox owners. To access the system:
- Access voice mail.
- Enter your mailbox number.
- Press "*".
- Enter your password.
- Press "6" at the prompt.
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Call Transfer Options
After accessing the system as instructed above: Press "1" to change
extension settings.
Select one:
- Press "1" to set immediate Forward - forwards the call to the
mailbox without trying to reach the extension.
- Press "2" to set Blind (unsupervised) Transfer - forwards the
call to the extension.
- Press "3" to set Supervised Transfer - if the call is unanswered,
the voice mail system forwards and monitors the transfer.
- Call Screening - When call screening is set, the system identifies
callers before connecting them. The Voice system prompt alerts you that
you have a call from (caller name) and to press "1" to accept
the call or "2" to send the caller to voice mail.
- Call Holding - Allows the mailbox owner to put a call on hold.
- Call Screening and Call Holding - When the call is screened there is
an additional prompt to allow the mailbox owner to put the call on hold.
Voice Note Pad
Use the Voice Note Pad to record information for later retrieval. To access
the Voice Note Pad:
- Dial the voice mail access number.
- Enter your mailbox number.
- Press "*".
- Enter your password.
- Press "6" at the main menu (extended options).
- Press "2" to access the Voice Notepad.
Voice NotePad plays the existing NotePad group numbers and prompts for a number.
To select:
- Select a group number (1-8).
- If the group number selected exists the system goes to Modify Group. Otherwise,
- Record an Information Group Title (for example, "Business Phone Systems").
- Press any key to finish.
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When the group number is selected, the smart prompts lead the mailbox user
though the creation of a new group or modification of an existing group.
To create an information group:
- Enter a number and "#".
- Record an information group title.
- Press any key to finish.
You may modify existing groups by:
- Creating note entries (ID).
- Changing an Information Group description.
- Deleting an Information Group.
To create an new ID (for example, 333 for Main Resource, Inc.):
- Enter the ID and "#".
- Record the entry (for example, "Main Resource's phone number is 800
362-6740").
- Press "#" to finish.
To change Information Group description:
- Press "1*".
- Press "#" to confirm delete.
Delete an Information Group:
- Press "3*".
- Press "#" to confirm delete.
The entries in Information Groups can be changed, deleted or replayed. To change:
- Enter the ID and "#".
- Select an option:
- Press "1" to hear the reminder again.
- Press "2" to record over the reminder.
- Press "3#" to delete the ID.
- Press "4" to add to the ID.
- Press "#" to go back.
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*Information will be sent in 5 sections over a period of 5
days. You will also receive our periodic special offers, sent not more than
every month or so. You may unsubscribe at any time.
# Instructions provided herein will not work
on all configurations. Some features may require additional hardware or specific
software versions.
Please Note: If you need more information than is supplied here,
we will be happy to assist you by telephone at 800-397-8417 (speak with sales) for a nominal fee of $45 for
15 minutes.
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