Main Resource Home Click here to learn more.

Home Shop On-line Product Lines Sell Equipment Repairs Phone System How-To Shopping Cart

Product Search:

Looking for a Business Telephone System?

More Information:


System Special!

Vodavi XTS Phone System with Voicemail just $1895.


"We've been buying from Main Resource for 10 years now and have always received great looking equipment at a fair price. Main Resource is the first company we call when we are looking for refurbished Inter-Tel and Executone phone equipment." --Bill Green, Virginia Telecommunications, Richmond, Virginia.

More Comments Here.


Is your Auto Attendant User-Friendly?#

Download Printable Version

"Thank you for calling Main Resource. To monitor quality, your call may be recorded. To speed the processing of your call, please choose from one of the following options: You may dial your party's extension number at any time. To use our spell by name directory, press pound............."

If your company uses an automated attendant that sounds like this, it is important to make sure that the system is easy to use and that people can easily reach the party they wish to talk to. If your system is difficult to use and leaves a caller frustrated that indicates that your company itself will be difficult to deal with. You will want to consider three types of people when reviewing your auto attendant: people who call you regularly and want to be able to move through your system quickly, people who are used to other auto attendants and assume they all work the same, and people who are not used to auto attendants.

Try out your system (during the day and again after hours), testing it from the perspective of all three "types" of callers. First of all, check to see if those calling in who know your system and the extension they are trying to reach can dial without having to wait for the entire announcement to play. Call in to your system and enter an individual extension immediately. Call in again and enter the number for a hunt group ("press 1 for sales"). Do you have an extension that provides a recorded message that will give callers your fax number, address, directions, etc? Are the departments with the highest call volumes listed first in the menu?

Next, make sure the "0" key gets callers to a live attendant immediately. Some people will not use your auto attendant no matter how easy it is to use. Also, try not following the instructions properly. What happens if you enter too few numbers in the directory or do nothing at all? Your system should send you to the live attendant. It should not hang up on you! Auto Attendant

Are any critical instructions left to the end of the announcement? For example, if your system requires callers to press the "#" key after making a selection, make sure that requirement is stated in the beginning of the announcement. Try entering an extension number without pressing the "#" sign.

Test the company directory. If you have an option to hear the names of all the people in the company, are the most frequently called people listed first. In a "dial by name directory, the system may direct you to enter the first 4 letters of the person's last name (dial by first name directories are confusing). What happens if a caller enters more than 4 digits? More advanced systems will use the additional numbers entered to narrow your selection. Let callers know what to do in order to make a selection from the directory. Do they have to press the extension number or the "#" sign, or will the system dial it for them automatically?

If your company employs two or more persons with the same last name, put the name of the most frequently called person first in the list. If you include your extension number when you record your name for your mailbox, the when the selection is made callers can record it for future reference. Another note about mailbox administration: be sure you password protect your mailbox, or you may find that someone has changed all your greetings to offensive messages!

It is likely that in the process of your investigations you will find other features of your auto attendant that need a little fine-tuning. Keep good notes so you can review your findings with the system administrator or the company that provides your service.

# Instructions provided herein will not work on all configurations. Some features may require additional hardware or specific software versions.

Please Note: If you need more information than is supplied here, we will be happy to assist you by telephone at 800-397-8417 (speak with sales) for a nominal fee of $45 for 15 minutes.

This link takes you to a simple form you can use to tell a friend about our great prices on used telephone equipment.

Search Site by Keyword:

All Contents Copyright © 1999-2024, Inc.



Product Links:

Refurbished Comdial - Comdial phones, Comdial KSU, Comdial Cards
Refurbished Executone - Executone phones, Executone KSU, Executone Cards
Refurbished Inter-Tel - Inter-Tel phones, Inter-Tel KSU, Inter-Tel Cards, Inter-Tel Headsets
Refurbished Isoetec - Isoetec phones, Isoetec KSU, Isoetec Cards
Refurbished Premier - Premier phones, Premier KSU, Premier Cards
Refurbished Toshiba - Toshiba phones, Toshiba KSU, Toshiba Cards
Refurbished Vodavi - Vodavi phones, Vodavi KSU, Vodavi Cards
New Headsets - Inter-Tel, Plantronics

The registered trademarks of Executone, Isoetec, Inter-Tel, Vodavi, premier, Toshiba, Norstar and Comdial are used for the purpose of identification only. Main Resource, Inc is not affiliated with/or endorsed by these manufacturers. All refurbished items are fully covered by Main Resource's 1 year warranty. Authorized sales of OEM products will be covered by the OEMs expressed warranty.

We accept PayPal as a form of payment We accept Visa, MasterCard, Discover, and American Express for payment We accept Electronic Checks as a form of payment
Email Newsletter icon, E-mail Newsletter icon, Email List icon, E-mail List icon Sign up for our Email Newsletter

Main Resource privacy policy, Inc.
206 N. Towne Avenue
Pomona, California 91767
Toll Free: 800-397-8417

Email Sales
Email Webmaster

Valid XHTML 1.0 Transitional